Information & Learning Technologies

The Information & Learning Technologies (ILT) team has two service areas and teams: the Tech Team and the Digital Learning Team.

The Tech Team focuses primarily on Information Technology (IT) infrastructure, facilities, services, and support. The Tech Team consults and assists with the acquisition, installation, or repair of ANY/ALL technology and equipment housed within the SEHD. The team is a liaison with the University Office of Information Technology (OIT), CU facilities, and respective vendors/partners needing to integrate with SEHD systems. We consult and assist with web development, automation/workflow, facility design/maintenance, employee computing/printing, student computing/printing and related support services.

The Digital Learning Team focuses primarily on digital teaching and learning; platforms, pedagogies, designs, and projects. The Digital Learning Team consults and assists with the development of digital courses, programs, and faculty; incorporating technology training, support, and development of digitally enhanced teaching. This team is a liason with the CU Office of Digital Education (ODE), the Center for Excellence in Teaching & Learning (CETL), ThinqStudio, and the Learning, Educational Technology, Teaching, and Scholarship Committee (LETTS). This team also works closely with the SEHD's Learning Design & Technology (LDT) program, and provides leadership and guidance for the LDT Student Agency.

The LDT Student Agency is a creative and technical student-team operating as an extension of the SEHD's Learning Design & Technology MA program. LDT students are invited to work in the agency as ad-hoc learning designers, educational technologists, and consultants. Students are for-hire inside and outside of the university as a student practicum.

Personnel

Brad Hinson, Tech Team / Digital Learning Team (Lead) / LDT Student Agency (Lead)

Theo Zion, Tech Team (Lead) / Faciltiies / Employee & Student Computing / Help Desk

Matt Mitchell, Tech Team / Web Development & Services / Cloud Infrastructure / Data Security

Rosanna Miiller-Salas, Digital Learning Team / LDT Student Agency

Paul Zastrocky, Digital Learning Team / LDT Student Agency

Services

Getting Help

Send all requests to SEHDHELP@UCDENVER.EDU, call 303-315-6350 or come see us in LSC724. Sorry, no house-calls. We cannot help with personal property (home computers, networks, or equipment) or university property that is not on-site.

**Equipment Checkout **

Faculty may check-out data projectors, tablets, web-cams, and audio/video equipment for conferences or special-events. Checkout timeframes are generally short-term (1 - 2 weeks).

Technology Purchasing & Selection

All technology derived via employment at the university, is property of the university. This includes items purchased with professional development (PD) funds, grant funds or contracts with external funding sources.

All technology purchases must be approved and made via the SEHD Tech Team.

All technology purchases are considered university property and will be inventoried, tagged, updated, tracked and returned to the university upon request.

No more than 3 computing devices (desktops/laptops/tablets) may be attributed to one individual in the tech inventory.

Technology for the home office is not supported or funded. Mobile technology may be supported and funded. No to home printers, scanners, monitors, etc. Yes to tablets, laptops, cameras, etc.

Use of any university technology is mandated to follow appropriate-use as defined by law and university policy.

**Employee Computing & Printing **

Full time employees are provided a baseline computer and software setup at the point of hire with options for Mac or Windows; desktop or laptop with an SEHD investment at the going-market-rate. The university maintains formal agreements with hardware/software vendors as well as specific hardware/software configurations that guide technology purchasing and selection. Costs or configurations that exceed the going-market-rate can be accommodated with program/department/PD funds and approval from the employee’s program/department.

Employee computers are on a replacement cycle of approximately 4 years, as resources allow. Costs or configurations that exceed the going-market-rate can be accommodated with program/department/PD funds and approval from the employee’s program/department. Additional devices purchased with professional development funds, program funds, grant monies, or other sources outside of the SEHD Tech Team are not on the replacement cycle.

Desktop computers are required to remain on-site within the SEHD. If you need to be mobile, request a laptop. The SEHD Tech Team will work with employees and programs on exceptions, configurations, peripherals, adaptations, funding, installation, and etc.

Network copiers/printers are provided in common areas throughout the SEHD. You must use a program-code to make copies - charges will be billed to your program. Repair and supplies are provided for network copier/printers; this is a shared resources, please consume responsibly. We do not provide supplies or direct support for personal/office printers, but will assist with contracting repairs at the program’s cost.

Network Storage

File storage for workgroups and teams is available via the P:\ or Q:\ or T:\ drives from any SEHD computer. Files stored here are (a) backed up each weeknight; thus they can be recovered; (b) accessible from any SEHD computer; and © virus-scanned regularly. Files not stored here have less “technical-calamity” insurance.

P drive Your personal file storage (10GB limit)

Q drive SEHD shared file storage

T drive Grants & projects shared file storage

Student Computing & Printing

12 Student computers are available in the Lawrence Street Center (LSC) Student Commons (Mac & PC),

12 Student computers are available in the Counseling Clinic, Tivoli (PC).

20 laptops are available as a mobile-lab (PC) - faculty request.

All CU Students are provisioned $__ annually into a printing account. The SEHD provisions an additional $___ annually to that account. Students may print from this account from any computer lab on campus, including in the LSC Student Commons.

2 student workrooms/study rooms with flatscreen TVs are available in the LSC Student Commons.

**Facilities **

All classrooms and conference rooms have standard smart room components, including a data projector, computer, cameras, and laptop input (minimum). Additional equipment is available in some rooms or available for check-out. Use your University username/pass to login to smart room computers.

Classrooms (LSC600, LSC648, LSC700, LSC745, LSC1150)

Conference Rooms (LSC620, LSC1148)

Counseling Lab (CPCE - Tivoli)

Open Computer Lab (7th Floor)

Student Workroom (LSC703)

Student Workroom (LSC708)

Community Room (LSC710)

Learning Studio (LSC 1100)

Mobile Lab (laptop cart)

Systems

We provide support, service, and training on SEHD & CU systems.

SEHD Systems

Cloudron/Blogs https://cloudron.io/ (WordPress, Ghost, etc.)

GoReact https://get.goreact.com/ (Video Discussion/Coaching)

Hypothes.is https://web.hypothes.is/ (Collaborative Reading/Discussion)

SEHD Website http://www.ucdenver.edu/education

SEHD Digital Signage

SEHD IMPACT http://bit.ly/2vDtYOC (Employee Newsletter)

Slack https://slack.com/ (Team Collaboration)

ShareFile https://sehd.sharefile.com/ (File Storage/Sharing)

Wistia https://sehd.wistia.com (Video Streaming)

CU Systems

Camtasia https://www.techsmith.com/video-editor.html (Screen Recording / Presentation)

Canvas http://ucdenver.instructure.com (Online for-credit classes - Learning Management System)

Canvas Open https://cuonlineopen.instructure.com/ (Online non-credit classes - Learning Management System)

Formstack http://bit.ly/2vDCrBb (Forms & Data Management)

Identity/Accounts: Username/Password Reset https://myaccount.ucdenver.edu

MS Office 365 http://bit.ly/cu-msoffice

MS Outlook: Email/Calendars http://bit.ly/cu-email

MS OneDrive https://olucdenver-my.sharepoint.com/ (File Storage/Sharing)

Qualtrics http://ucdenver.qualtrics.com (Online Surveys)

Remote Access (VPN) http://bit.ly/cu-vpn

Techsmith Relay https://ucdenver.techsmithrelay.com/ (Video Storage / Discussion / Sharing)

UCD Access: Employee Portal https://goo.gl/o8odQA

Voicemail/Unified Messaging http://bit.ly/cu-voicemail

Zoom https://ucdenver.zoom.us/ (Web Video Conferencing)

Exceptions

Unique circumstances sometimes present exceptions to policies & procedures. Submit exception requests to the Assistant Dean of Digital Learning & Technology (brad.hinson@ucdenver.edu) with your respective Associate Dean or supervisor cc’d.