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human:faq [2024/06/10 19:41] – [How do I use the phone?] Kelley Patienthuman:faq [2025/03/21 21:08] (current) – [How do I get a key/ID card?] Kelley Patient
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 ====== Frequently Asked Questions ====== ====== Frequently Asked Questions ======
  
 +<WRAP center round tip 60%>\\
 +Who to contact about edits needed on this page: SEHD HR\\
 +</WRAP>
 ===== How do I get my bio on the SEHD Directory website? ===== ===== How do I get my bio on the SEHD Directory website? =====
  
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   * Fill out the [[https://ucdenverdata.formstack.com/forms/sehd_bio|SEHD Faculty and Staff Bio Request Form]].   * Fill out the [[https://ucdenverdata.formstack.com/forms/sehd_bio|SEHD Faculty and Staff Bio Request Form]].
- 
  
 ===== How do I get supplies for my office? ===== ===== How do I get supplies for my office? =====
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 *If you do not have a copier code, contact [[SEHDFinance@ucdenver.edu|SEHDFinance@ucdenver.edu]] *If you do not have a copier code, contact [[SEHDFinance@ucdenver.edu|SEHDFinance@ucdenver.edu]]
- 
  
 ===== How do I use the fax-machine? ===== ===== How do I use the fax-machine? =====
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   * If you’d like to receive your voicemails as a wav file embedded in an email, submit a ticket request by emailing [[SEHDHelp@ucdenver.edu|SEHDHelp@ucdenver.edu]].   * If you’d like to receive your voicemails as a wav file embedded in an email, submit a ticket request by emailing [[SEHDHelp@ucdenver.edu|SEHDHelp@ucdenver.edu]].
- 
  
 ===== How do I send/receive mail? ===== ===== How do I send/receive mail? =====
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 **Off-Campus** **Off-Campus**
  
-   * Outgoing mail must include a completed and signed Postage Metered Mail Charge Slip. The slips can be found in the mail rooms on the 6th, 7th and 11th floor. If you can't find a mail slip or if you do not know your mail code, please contact sehdfinance@ucdenver.edu.+  * Outgoing mail must include a completed and signed Postage Metered Mail Charge Slip. The slips can be found in the mail rooms on the 6th, 7th and 11th floor. If you can't find a mail slip or if you do not know your mail code, please contact sehdfinance@ucdenver.edu.
   * Place mail in department mailroom in the mailbox marked “Outgoing Mail” (each floor’s set of mailboxes has a slot, usually toward the end of all mailboxes) \\ -Or-   * Place mail in department mailroom in the mailbox marked “Outgoing Mail” (each floor’s set of mailboxes has a slot, usually toward the end of all mailboxes) \\ -Or-
   * Place in the unmarked cubby in the mailroom on the 1<sup>st</sup>   floor (it is unmarked and is the first mail slot on the left)   * Place in the unmarked cubby in the mailroom on the 1<sup>st</sup>   floor (it is unmarked and is the first mail slot on the left)
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   * Mail for full-time faculty and staff is distributed to the mailboxes on the floor where that person’s office is located – Mailboxes for faculty and staff on the 6th floor are located in 605; on the 7th floor mailboxes are located in Academic Services in 701 (staff mailboxes are across from the reception desk and faculty mailboxes are in the work area by 716); mailboxes on the 11th floor are located in the kitchen (1132).   * Mail for full-time faculty and staff is distributed to the mailboxes on the floor where that person’s office is located – Mailboxes for faculty and staff on the 6th floor are located in 605; on the 7th floor mailboxes are located in Academic Services in 701 (staff mailboxes are across from the reception desk and faculty mailboxes are in the work area by 716); mailboxes on the 11th floor are located in the kitchen (1132).
- 
  
 ===== Who do I contact for what? ===== ===== Who do I contact for what? =====
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 Check out the directory of [[https://wiki.cu.studio/directory|who to contact for what.]] Check out the directory of [[https://wiki.cu.studio/directory|who to contact for what.]]
  
- +===== How can I travel to campus and Where can I park? =====
-===== Where do I park and how do I get there? ===== +
- +
-**Covered Monthly Parking** +
- +
-   * Covered monthly parking is available to CU Denver faculty and staff under the Lawrence Street Center, the CU Building and the Business School Building. The cost varies and payment is done through payroll deduction. If you are interested in signing up for monthly parking, contact Facilities Management at 303-315-7777. +
- +
-**Parking Lots** +
- +
-  * Details for on-campus parking permit options and costs, and the form in order to apply for a space/permit are available here: [[https://www.cuanschutz.edu/offices/facilities-management/parking-transportation-maps/cu-denver-campus-permit-parking/permit-parking|https://www.cuanschutz.edu/offices/facilities-management/parking-transportation-maps/cu-denver-campus-permit-parking/permit-parking]] +
-  * There are also parking lots on campus (not limited to staff/faculty) where you can park for a daily fee. The daily fee lot closest to the Lawrence Street Center is the Tivoli Parking Garage located at the corner of 9th Street and Auraria Parkway. To view a campus parking map with all available lots and parking rates, visit: [[http://www.ahec.edu/about-auraria-campus/maps/|http://www.ahec.edu/about-auraria-campus/maps/]] . +
-  * Auraria Parking Services offers re-entry permits for faculty and staff that need to leave campus for job-related activities (i.e. meetings, classes, etc.) and return the same day. The permit allows you to pay once and park in the same lot on the same day with no additional charges. For more details or to purchase a parking passport, [[https://www.ahec.edu/for-campus-faculty-staff/parking-transportation-services/parking-options/passports/|visit here]] or contact the Parking & Transportation Services office at (303) 556-2000.+
  
 **Eco Pass (Public Transportation-RTD buses and Light Rail)** **Eco Pass (Public Transportation-RTD buses and Light Rail)**
  
-  * The Eco Pass for RTD buses and Light Rail is going through some changes in 2020 - 2023.+   * The Eco Pass for RTD buses and Light Rail is going through some changes in 2020 - 2024.
  
   * For the latest information on the RTD Eco-Pass, [[http://www.ahec.edu/for-campus-faculty-staff/parking-transportation-services/public-transit-rtd-and-alternative-transportation/|click here]] for general information and [[https://www.ahec.edu/services-departments/id-station/rtd-ecopass-for-faculty-and-staff|click here]] for Faculty & Staff ecopass information.   * For the latest information on the RTD Eco-Pass, [[http://www.ahec.edu/for-campus-faculty-staff/parking-transportation-services/public-transit-rtd-and-alternative-transportation/|click here]] for general information and [[https://www.ahec.edu/services-departments/id-station/rtd-ecopass-for-faculty-and-staff|click here]] for Faculty & Staff ecopass information.
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   * Parking and Transportation Services is located on the first floor of the 7th Street Parking Garage, 777 Lawrence Way. There are a couple of short-term free parking spots on the street just outside their office, along with paid parking lots nearby if you are driving to visit them.   * Parking and Transportation Services is located on the first floor of the 7th Street Parking Garage, 777 Lawrence Way. There are a couple of short-term free parking spots on the street just outside their office, along with paid parking lots nearby if you are driving to visit them.
  
-  * Office hours may fluctuate throughout the year - please visit their website or give them a call to confirm their hours for your visit:+  * Office hours may fluctuate throughout the year - please visit their website or give them a call to confirm their hours for your visit:[[https://www.ahec.edu/services-departments/id-station/rtd-ecopass-for-faculty-and-staff|https://www.ahec.edu/services-departments/id-station/rtd-ecopass-for-faculty-and-staff]] (303) 556-2003
  
-  * [[https://www.ahec.edu/services-departments/id-station/rtd-ecopass-for-faculty-and-staff|https://www.ahec.edu/services-departments/id-station/rtd-ecopass-for-faculty-and-staff]]+**Covered Monthly Parking**
  
-  * (303) 556-2003+  * Covered monthly parking is available to CU Denver faculty and staff under the Lawrence Street Center, the CU Building and the Business School Building. The cost varies and payment is done through payroll deduction. If you are interested in signing up for monthly parking, contact Facilities Management at 303-315-7777. 
 + 
 +**Parking Lots** 
 + 
 +  * Details for on-campus parking permit options and costs, and the form in order to apply for a space/permit are available here: [[https://www.cuanschutz.edu/offices/facilities-management/parking-transportation-maps/cu-denver-campus-permit-parking/permit-parking|https://www.cuanschutz.edu/offices/facilities-management/parking-transportation-maps/cu-denver-campus-permit-parking/permit-parking]] 
 +  * There are also parking lots on campus (not limited to staff/faculty) where you can park for a daily fee. The daily fee lot closest to the Lawrence Street Center is the Tivoli Parking Garage located at the corner of 9th Street and Auraria Parkway. To view a campus parking map with all available lots and parking rates, visit: [[http://www.ahec.edu/about-auraria-campus/maps/|http://www.ahec.edu/about-auraria-campus/maps/]] . 
 +  * Auraria Parking Services offers re-entry permits for faculty and staff that need to leave campus for job-related activities (i.e. meetings, classes, etc.) and return the same day. The permit allows you to pay once and park in the same lot on the same day with no additional charges. For more details or to purchase a parking passport, [[https://www.ahec.edu/for-campus-faculty-staff/parking-transportation-services/parking-options/passports/|visit here]] or contact the Parking & Transportation Services office at (303) 556-2000.
  
  
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   * The university's benefits plan year runs from July 1 to June 30, with open enrollment in late April/early May. All questions regarding benefits should be directed to the University of Colorado Employee Services (formerly Payroll and Benefits Services) at 303.860.4200 or Toll Free 1-855-216-7740 employeeservices@cu.edu.   * The university's benefits plan year runs from July 1 to June 30, with open enrollment in late April/early May. All questions regarding benefits should be directed to the University of Colorado Employee Services (formerly Payroll and Benefits Services) at 303.860.4200 or Toll Free 1-855-216-7740 employeeservices@cu.edu.
-  * If you are in a benefits-eligible position,** you MUST submit an enrollment form within 31 days following date of hire, ****even if you DECLINE coverage.**  Otherwise, you will be automatically enrolled in default coverage. Sign up for New Employee Orientation on the Learning & Development page [[http://www.ucdenver.edu/about/departments/HR/training/Pages/RequiredHRtrainings.aspx|here]].+  * If you are in a benefits-eligible position,** you MUST submit an enrollment form within 31 days following date of hire, ****even if you DECLINE coverage.**  Otherwise, you will be automatically enrolled in default coverage. 
 +  * New employees should be enrolled for New Employee Orientation on the Learning & Development page [[http://www.ucdenver.edu/about/departments/HR/training/Pages/RequiredHRtrainings.aspx|here]] - typically this is done by the supervisor of the new employee. 
  
 ===== How do I get a key/ID card? ===== ===== How do I get a key/ID card? =====
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 **Keys** **Keys**
  
-  * Key requests should be made with the Assistant to the Dean in LSC 1145. She will submit a key request form to Facilities Management for the necessary key(s) and within two-three business days after a request is submitted, keys may be picked up in Facilities Management on the 3rd floor of the Lawrence Street Center. Individuals must pick up their own keys and are required to present their campus employee identification card at the time of pick up. +   * Key requests should be made with 
-  * Upon termination of employment, individuals must return their keys to SEHD HR personnel during the checkout process. Lost keys should be reported to the Security Guard on duty on the 1st floor of the Lawrence Street Center. There is a fee of $100-$200 for unreturned/lost keys.+ <font 14px/inherit;;inherit;;inherit>the</font> Executive Assistant to the Dean, Ja'Net Hurt (JaNet.Hurt@ucdenver.edu & 
 + <font 14px/inherit;;inherit;;inherit>LSC 1145). She will submit a key request form to Facilities Management for the necessary key(s) and within two-three business days after a request is submitted, keys may be picked up in Facilities Management on the 3rd floor of the Lawrence Street Center. Individuals must pick up their own keys and are required to present their campus employee identification card at the time of pick up.</font> * Upon termination of employment, individuals must return their keys to SEHD HR personnel during the checkout process. Lost keys should be reported to the Security Guard on duty on the 1st floor of the Lawrence Street Center. There is a fee of $100-$200 for unreturned/lost keys.
  
 **ID Card** **ID Card**
  
-  * All faculty and staff are encouraged to have an ID Card. Forms may be obtained from Human Resources in LSC 1147. The ID card allows faculty and staff to park on campus, access library services, use the recreation facilities, and gain building and classroom access. +[[https://www.ucdenver.edu/offices/office-of-information-technology/cu-denver-badging-and-security|ID badges are required to be displayed while on campus]] 
-  * ID Access to Lawrence Street Center: The Lawrence Street Center operating hours are Monday-Friday, 6:00 AM – 8:00 PM and Saturday 7:30 AM – 5:00 PM. The building is closed on Sundays and all campus holidays. In order to access the building, the elevators and all card reader-equipped rooms (which includes all SEHD classrooms and the 11th floor computer lab) after-hours, you must have your campus ID encoded. ID access is authorized by the Assistant to the Dean in LSC 1145 and is only given to regular/full-time SEHD faculty and staff and lecturers with class in the LSC after-hours/on weekends. Students are granted ID access to the computer lab ONLY. + <font 11pt/inherit;;black;;inherit>SEHD HR (sehdhr@ucdenver.edu) will prepare the required authorization form with funding info in order for you to get your ID badge.</font> 
-  * To get ID access, please email the Assistant to the Dean with your Employee ID# and the room(s) you need access to (as well as the six-digit number on the back of your ID card, as well as the expiration date).+ <font 11pt/inherit;;black;;inherit>You can find general information for the ID Station including hours and location information at their website:</font> [[https://www.ahec.edu/services-departments/id-station|https://www.ahec.edu/services-departments/id-station]] 
 + 
 +In order to access the Lawrence Street Center building elevators and all card reader-equipped rooms (which includes all SEHD classrooms and the 11th floor computer lab) after-hours, you must have your campus ID encoded. ID access is authorized by the Assistant to the Dean in LSC 1145 and is only given to regular/full-time SEHD faculty and staff and lecturers with class in the LSC after-hours/on weekends. Students are granted ID access to the computer lab ONLY. To get your ID badge set up for electronic access to teaching/etc. rooms, please email the Executive Assistant to the Dean, Ja'Net Hurt (JaNet.Hurt@ucdenver.edu) with your Employee ID# and the room(s) you need access to (as well as the six-digit number on the back of your ID card and the card's expiration date). 
 + 
 +If you have a campus visitor who does not carry an ID badge: Departments, schools and colleges are expected to provide arrival guidance to their visitors and issue a visitor’s badge/sticker. 
  
 ===== How do I submit leave requests? ===== ===== How do I submit leave requests? =====
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 Check out the [[https://www.cu.edu/docs/sbs-my-leave-basics-preferences-time-and-leave|My Leave Basics]] page for instructions on setting preferences and entering time. Check out the [[https://www.cu.edu/docs/sbs-my-leave-basics-preferences-time-and-leave|My Leave Basics]] page for instructions on setting preferences and entering time.
  
-Leave policies including definitions of sick, funeral/bereavement, jury duty, military leave, parental leave, disability, holidays and more are available to you here: [[https://www.cu.edu/employee-services/leave-policies|employee-services/leave-policies]]+Leave policies including definitions of sick, funeral/bereavement, jury duty, military leave, parental leave, disability, holidays and more are available to you here: [[https://www.cu.edu/employee-services/leave-policies|employee-services/leave-policies]], here: [[https://www.cu.edu/sites/default/files/aps/182974-aps-5062-leave/aps/5062.pdf|https://www.cu.edu/sites/default/files/aps/182974-aps-5062-leave/aps/5062.pdf]], and here: [[https://www.cu.edu/employee-services/collaborative-hr-services/cu-campuses/famli-fml-and-parental-leave|https://www.cu.edu/employee-services/collaborative-hr-services/cu-campuses/famli-fml-and-parental-leave]] 
 + 
 +Documentation may be required if four or more consecutive days of paid sick leave are taken. Please contact sehdhr@ucdenver.edu with questions. 
 + 
 + 
 +===== I need a Verification of Employment ===== 
 + 
 +Please review CU's main employment verification of employment information at this site: [[https://www.ucdenver.edu/offices/human-resources/employment-verifications|https://www.ucdenver.edu/offices/human-resources/employment-verifications]] 
 + 
 +In most cases, SEHD HR is not authorized to prepare employment verification forms. However for escalated or special situations, or verifications that are stuck with the third party partner or are incorrect, contact [[hr.voe@ucdenver.edu|hr.voe@ucdenver.edu]] or [[sehdhr@ucdenver.edu|sehdhr@ucdenver.edu]]. 
 + 
 + 
 +===== How do I complete PSLF (Public Service Loan Forgiveness) Forms ===== 
 + 
 +As a CU employee, you may qualify for Public Service Loan Forgiveness (PSLF) — a program that incentivizes college graduates who work in the public sector. For full information please review this site: [[https://www.cu.edu/employee-services/public-service-loan-forgiveness|www.cu.edu/employee-services/public-service-loan-forgiveness ]] CU has two options to enroll in a PSLF program as of 2024: 1. SAVI Student loan forgiveness tool. There is a cost for this service, and it is not required. 2. Apply for PSLF on your own. CU’s PSLF team will verify your employment. For the steps, visit [[http://www.cu.edu/employee-services/public-service-loan-forgiveness|CU’s PSLF page ]] and scroll to the very bottom of the page. Select the + sign next to the heading titled “Ready to sign up” to expand that section. Follow the 4 steps listed there. IMPORTANT: Contact [[PSLF@cu.edu?subject=Public Service Loan Forgiveness|PSLF@cu.edu ]] to request employment verification. ([[https://sehd.ucdenver.edu/impact/2024/02/28/how-to-complete-pslf-public-service-loan-forgiveness-forms-in-2024/|Please do not use the SEHDHR email as your point of contact, as we are not authorized to complete PSLF verifications.]]** )
  
-Typically a doctors note is needed if three or more sick days are used in a row. Please contact sehdhr@ucdenver.edu with questions.+With any questions, please reach out to [[PSLF@cu.edu?subject=Public Service Loan Forgiveness|PSLF@cu.edu ]]
  
  
human/faq.1718048486.txt.gz · Last modified: 2024/06/10 19:41 by Kelley Patient