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human:faq [2024/07/29 19:31] – [How do I sign up for benefits?] Kelley Patienthuman:faq [2025/05/20 19:51] (current) – Kelley Patient
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 ====== Frequently Asked Questions ====== ====== Frequently Asked Questions ======
 +
 +<WRAP center round tip 60%>\\
 +Who to contact about edits needed on this page: SEHD HR\\
 +</WRAP>
  
 ===== How do I get my bio on the SEHD Directory website? ===== ===== How do I get my bio on the SEHD Directory website? =====
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   * Fill out the [[https://ucdenverdata.formstack.com/forms/sehd_bio|SEHD Faculty and Staff Bio Request Form]].   * Fill out the [[https://ucdenverdata.formstack.com/forms/sehd_bio|SEHD Faculty and Staff Bio Request Form]].
 +
 +===== How do I update my name, sex, gender and other demographic info =====
 +
 +Please review the steps here ([[http://https://www.cu.edu/employee-services/collaborative-hr-services/cu-campuses/update-your-name-and-demographics|https://www.cu.edu/employee-services/collaborative-hr-services/cu-campuses/update-your-name-and-demographics]])
 +
 +Please contact SEHD HR (sehdhr@ucdenver.edu) with questions or for additional support. Thank you!
  
 ===== How do I get supplies for my office? ===== ===== How do I get supplies for my office? =====
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   * All LSC office phones have the capability to make conference calls up to 16 different lines. To make a conference call using an office phone: with the first caller on the line (you can call them or they can call the office phone), press the CONFERENCE button, dial the second person’s #, WAIT UNTIL THE CALL IS ANSWERED, then hit CONFERENCE to connect all callers. The conference begins. Optional: Repeat these steps to add more parties, if desired.   * All LSC office phones have the capability to make conference calls up to 16 different lines. To make a conference call using an office phone: with the first caller on the line (you can call them or they can call the office phone), press the CONFERENCE button, dial the second person’s #, WAIT UNTIL THE CALL IS ANSWERED, then hit CONFERENCE to connect all callers. The conference begins. Optional: Repeat these steps to add more parties, if desired.
-  * Additional information regarding conference calls can be found in the phone training guide: +  * Additional information regarding conference calls can be found in the phone training guide which is available through Ja'Net Hurt or the SEHD IT Team.
-      * [[http://sehd.ucdenver.edu/impact/files/Cisco-Phone-Training.pdf|Cisco Phone Training]]+
  
-**Phone/Voicemail Operation Guide**  [[http://sehd.ucdenver.edu/impact/files/Voicemail-Quick-Reference.pdf|Click here. ]]+**Phone/Voicemail Operation Guide**  (available through Ja'Net Hurt or the SEHD IT Team)
  
   * Suggested voicemail greeting: //Hello! This is (your name), (your title) of the (office/program) at the CU Denver School of Education & Human Development. My normal office hours are (days, times). If you have reached this greeting during those hours, I am on the phone or away from my desk. Please leave a message that includes your name and phone number, and be assured that your call will be returned as soon as possible. If you need immediate assistance, please call (name and phone number). Thank you.//   * Suggested voicemail greeting: //Hello! This is (your name), (your title) of the (office/program) at the CU Denver School of Education & Human Development. My normal office hours are (days, times). If you have reached this greeting during those hours, I am on the phone or away from my desk. Please leave a message that includes your name and phone number, and be assured that your call will be returned as soon as possible. If you need immediate assistance, please call (name and phone number). Thank you.//
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 Check out the directory of [[https://wiki.cu.studio/directory|who to contact for what.]] Check out the directory of [[https://wiki.cu.studio/directory|who to contact for what.]]
  
-===== Where do I park and how do I get there? ===== +===== How can I travel to campus and Where can I park? =====
- +
-**Covered Monthly Parking** +
- +
-   * Covered monthly parking is available to CU Denver faculty and staff under the Lawrence Street Center, the CU Building and the Business School Building. The cost varies and payment is done through payroll deduction. If you are interested in signing up for monthly parking, contact Facilities Management at 303-315-7777. +
- +
-**Parking Lots** +
- +
-  * Details for on-campus parking permit options and costs, and the form in order to apply for a space/permit are available here: [[https://www.cuanschutz.edu/offices/facilities-management/parking-transportation-maps/cu-denver-campus-permit-parking/permit-parking|https://www.cuanschutz.edu/offices/facilities-management/parking-transportation-maps/cu-denver-campus-permit-parking/permit-parking]] +
-  * There are also parking lots on campus (not limited to staff/faculty) where you can park for a daily fee. The daily fee lot closest to the Lawrence Street Center is the Tivoli Parking Garage located at the corner of 9th Street and Auraria Parkway. To view a campus parking map with all available lots and parking rates, visit: [[http://www.ahec.edu/about-auraria-campus/maps/|http://www.ahec.edu/about-auraria-campus/maps/]] . +
-  * Auraria Parking Services offers re-entry permits for faculty and staff that need to leave campus for job-related activities (i.e. meetings, classes, etc.) and return the same day. The permit allows you to pay once and park in the same lot on the same day with no additional charges. For more details or to purchase a parking passport, [[https://www.ahec.edu/for-campus-faculty-staff/parking-transportation-services/parking-options/passports/|visit here]] or contact the Parking & Transportation Services office at (303) 556-2000.+
  
 **Eco Pass (Public Transportation-RTD buses and Light Rail)** **Eco Pass (Public Transportation-RTD buses and Light Rail)**
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   * For the latest information on the RTD Eco-Pass, [[http://www.ahec.edu/for-campus-faculty-staff/parking-transportation-services/public-transit-rtd-and-alternative-transportation/|click here]] for general information and [[https://www.ahec.edu/services-departments/id-station/rtd-ecopass-for-faculty-and-staff|click here]] for Faculty & Staff ecopass information.   * For the latest information on the RTD Eco-Pass, [[http://www.ahec.edu/for-campus-faculty-staff/parking-transportation-services/public-transit-rtd-and-alternative-transportation/|click here]] for general information and [[https://www.ahec.edu/services-departments/id-station/rtd-ecopass-for-faculty-and-staff|click here]] for Faculty & Staff ecopass information.
  
-  * RTD's Trip Planner can be found on [[http://www.rtd-denver.com/index.shtml|their website]].+  * RTD's Trip Planner can be found on their website.
  
   * Parking and Transportation Services is located on the first floor of the 7th Street Parking Garage, 777 Lawrence Way. There are a couple of short-term free parking spots on the street just outside their office, along with paid parking lots nearby if you are driving to visit them.   * Parking and Transportation Services is located on the first floor of the 7th Street Parking Garage, 777 Lawrence Way. There are a couple of short-term free parking spots on the street just outside their office, along with paid parking lots nearby if you are driving to visit them.
  
-  * Office hours may fluctuate throughout the year - please visit their website or give them a call to confirm their hours for your visit:+  * Office hours may fluctuate throughout the year - please visit their website or give them a call to confirm their hours for your visit:[[https://www.ahec.edu/services-departments/id-station/rtd-ecopass-for-faculty-and-staff|https://www.ahec.edu/services-departments/id-station/rtd-ecopass-for-faculty-and-staff]] (303) 556-2003
  
-  * [[https://www.ahec.edu/services-departments/id-station/rtd-ecopass-for-faculty-and-staff|https://www.ahec.edu/services-departments/id-station/rtd-ecopass-for-faculty-and-staff]]+**Covered Monthly Parking**
  
-  * (303) 556-2003+  * Covered monthly parking is available to CU Denver faculty and staff under the Lawrence Street Center, the CU Building and the Business School Building. The cost varies and payment is done through payroll deduction. If you are interested in signing up for monthly parking, contact Facilities Management at 303-315-7777.
  
 +**Parking Lots**
 +
 +  * Details for on-campus parking permit options and costs, and the form in order to apply for a space/permit are available here: [[https://www.cuanschutz.edu/offices/facilities-management/parking-transportation-maps/cu-denver-campus-permit-parking/permit-parking|https://www.cuanschutz.edu/offices/facilities-management/parking-transportation-maps/cu-denver-campus-permit-parking/permit-parking]]
 +  * There are also parking lots on campus (not limited to staff/faculty) where you can park for a daily fee. The daily fee lot closest to the Lawrence Street Center is the Tivoli Parking Garage located at the corner of 9th Street and Auraria Parkway. To view a campus parking map with all available lots and parking rates, visit: [[https://aurariacampus.edu/services-departments/parking/faculty-staff-parking-resources/|https://aurariacampus.edu/services-departments/parking/faculty-staff-parking-resources/]] .
 +  * Auraria Parking Services offers re-entry permits for faculty and staff that need to leave campus for job-related activities (i.e. meetings, classes, etc.) and return the same day. The permit allows you to pay once and park in the same lot on the same day with no additional charges. For more details or to purchase a parking passport, [[https://www.ahec.edu/for-campus-faculty-staff/parking-transportation-services/parking-options/passports/|visit here]] or contact the Parking & Transportation Services office at (303) 556-2000.
  
 ===== How do I sign up for benefits? ===== ===== How do I sign up for benefits? =====
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   * If you are in a benefits-eligible position,** you MUST submit an enrollment form within 31 days following date of hire, ****even if you DECLINE coverage.**  Otherwise, you will be automatically enrolled in default coverage.   * If you are in a benefits-eligible position,** you MUST submit an enrollment form within 31 days following date of hire, ****even if you DECLINE coverage.**  Otherwise, you will be automatically enrolled in default coverage.
   * New employees should be enrolled for New Employee Orientation on the Learning & Development page [[http://www.ucdenver.edu/about/departments/HR/training/Pages/RequiredHRtrainings.aspx|here]] - typically this is done by the supervisor of the new employee.   * New employees should be enrolled for New Employee Orientation on the Learning & Development page [[http://www.ucdenver.edu/about/departments/HR/training/Pages/RequiredHRtrainings.aspx|here]] - typically this is done by the supervisor of the new employee.
- 
  
 ===== How do I get a key/ID card? ===== ===== How do I get a key/ID card? =====
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 **Keys** **Keys**
  
-   * +  * Key requests should be made with 
- + <font 14px/inherit;;inherit;;inherit>the</font> Executive Assistant to the Dean, Ja'Net Hurt (JaNet.Hurt@ucdenver.edu & 
-Key requests should be made with <font 14px/inherit;;inherit;;inherit>the</font> Executive Assistant to the Dean, Ja'Net Hurt (JaNet.Hurt@ucdenver.edu & <font 14px/inherit;;inherit;;inherit>LSC 1145). She will submit a key request form to Facilities Management for the necessary key(s) and within two-three business days after a request is submitted, keys may be picked up in Facilities Management on the 3rd floor of the Lawrence Street Center. Individuals must pick up their own keys and are required to present their campus employee identification card at the time of pick up.</font> + <font 14px/inherit;;inherit;;inherit>LSC 1145). She will submit a key request form to Facilities Management for the necessary key(s) and within two-three business days after a request is submitted, keys may be picked up in Facilities Management on the 3rd floor of the Lawrence Street Center. Individuals must pick up their own keys and are required to present their campus employee identification card at the time of pick up.</font> * Upon termination of employment, individuals must return their keys to SEHD HR personnel during the checkout process. Lost keys should be reported to the Security Guard on duty on the 1st floor of the Lawrence Street Center. There is a fee of $100-$200 for unreturned/lost keys.
- +
-  * Upon termination of employment, individuals must return their keys to SEHD HR personnel during the checkout process. Lost keys should be reported to the Security Guard on duty on the 1st floor of the Lawrence Street Center. There is a fee of $100-$200 for unreturned/lost keys.+
  
 **ID Card** **ID Card**
-  * [[https://www.ucdenver.edu/offices/office-of-information-technology/cu-denver-badging-and-security|ID badges are required to be displayed while on campus]] 
-  * 
- <font 11pt/inherit;;black;;inherit>SEHD HR (sehdhr@ucdenver.edu) will prepare the required authorization form with funding info in order for you to get your ID badge.</font> 
  
-  *+[[https://www.ucdenver.edu/offices/office-of-information-technology/cu-denver-badging-and-security|ID badges are required to be displayed while on campus]] <font 11pt/inherit;;black;;inherit>SEHD HR (sehdhr@ucdenver.edu) will prepare the required authorization form with funding info in order for you to get your ID badge.</font>
  <font 11pt/inherit;;black;;inherit>You can find general information for the ID Station including hours and location information at their website:</font> [[https://www.ahec.edu/services-departments/id-station|https://www.ahec.edu/services-departments/id-station]]  <font 11pt/inherit;;black;;inherit>You can find general information for the ID Station including hours and location information at their website:</font> [[https://www.ahec.edu/services-departments/id-station|https://www.ahec.edu/services-departments/id-station]]
- 
-  * 
- <font 14px font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;/Arial, Helvetica, sans-serif;;inherit;;rgb(0, 0, 0) font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;>For information about CU Denver and Auraria campus building hours, please click</font> [[https://www.ahec.edu/campus-info/building-hours|here]] <font 14px font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;/Arial, Helvetica, sans-serif;;inherit;;rgb(0, 0, 0) font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;>.</font> 
- 
-  * 
  
 In order to access the Lawrence Street Center building elevators and all card reader-equipped rooms (which includes all SEHD classrooms and the 11th floor computer lab) after-hours, you must have your campus ID encoded. ID access is authorized by the Assistant to the Dean in LSC 1145 and is only given to regular/full-time SEHD faculty and staff and lecturers with class in the LSC after-hours/on weekends. Students are granted ID access to the computer lab ONLY. To get your ID badge set up for electronic access to teaching/etc. rooms, please email the Executive Assistant to the Dean, Ja'Net Hurt (JaNet.Hurt@ucdenver.edu) with your Employee ID# and the room(s) you need access to (as well as the six-digit number on the back of your ID card and the card's expiration date). In order to access the Lawrence Street Center building elevators and all card reader-equipped rooms (which includes all SEHD classrooms and the 11th floor computer lab) after-hours, you must have your campus ID encoded. ID access is authorized by the Assistant to the Dean in LSC 1145 and is only given to regular/full-time SEHD faculty and staff and lecturers with class in the LSC after-hours/on weekends. Students are granted ID access to the computer lab ONLY. To get your ID badge set up for electronic access to teaching/etc. rooms, please email the Executive Assistant to the Dean, Ja'Net Hurt (JaNet.Hurt@ucdenver.edu) with your Employee ID# and the room(s) you need access to (as well as the six-digit number on the back of your ID card and the card's expiration date).
  
-  * **If you have a campus visitor who does not carry an ID badge:** <font 14px font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;/Arial, Helvetica, sans-serif;;inherit;;rgb(0, 0, 0) font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;>Departments, schools and colleges are expected to provide arrival guidance to their visitors and issue a visitor’s badge/sticker.</font>+If you have a campus visitor who does not carry an ID badge: Departments, schools and colleges are expected to provide arrival guidance to their visitors and issue a visitor’s badge/sticker.
  
 ===== How do I submit leave requests? ===== ===== How do I submit leave requests? =====
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 Check out the [[https://www.cu.edu/docs/sbs-my-leave-basics-preferences-time-and-leave|My Leave Basics]] page for instructions on setting preferences and entering time. Check out the [[https://www.cu.edu/docs/sbs-my-leave-basics-preferences-time-and-leave|My Leave Basics]] page for instructions on setting preferences and entering time.
  
-Leave policies including definitions of sick, funeral/bereavement, jury duty, military leave, parental leave, disability, holidays and more are available to you here: [[https://www.cu.edu/employee-services/leave-policies|employee-services/leave-policies]] +Leave policies including definitions of sick, funeral/bereavement, jury duty, military leave, parental leave, disability, holidays and more are available to you here: [[https://www.cu.edu/employee-services/leave-policies|employee-services/leave-policies]], here: [[https://www.cu.edu/sites/default/files/aps/182974-aps-5062-leave/aps/5062.pdf|https://www.cu.edu/sites/default/files/aps/182974-aps-5062-leave/aps/5062.pdf]], and here: [[https://www.cu.edu/employee-services/collaborative-hr-services/cu-campuses/famli-fml-and-parental-leave|https://www.cu.edu/employee-services/collaborative-hr-services/cu-campuses/famli-fml-and-parental-leave]]
- +
-Typically a doctors note is needed if three or more sick days are used in a row. Please contact sehdhr@ucdenver.edu with questions.+
  
-===== How do I complete PSLF (Public Service Loan Forgiveness) Forms in 2024 =====+Documentation may be required if four or more consecutive days of paid sick leave are taken. Please contact sehdhr@ucdenver.edu with questions.
  
-As a CU employee, you may qualify for Public Service Loan Forgiveness (PSLF) — a program that incentivizes college graduates who work in the public sector. For full information please review this site: [[https://www.cu.edu/employee-services/public-service-loan-forgiveness|www.cu.edu/employee-services/public-service-loan-forgiveness ]]+===== I need a Verification of Employment =====
  
-CU has two options to enroll in a PSLF program:+Please review CU's main employment verification of employment information at this site: [[https://www.ucdenver.edu/offices/human-resources/employment-verifications|https://www.ucdenver.edu/offices/human-resources/employment-verifications]]
  
-1. SAVI Student loan forgiveness tool. There is a cost for this service, and it is not required.+In most cases, SEHD HR is not authorized to prepare employment verification forms. However for escalated or special situations, or verifications that are stuck with the third party partner or are incorrect, contact [[hr.voe@ucdenver.edu|hr.voe@ucdenver.edu]] or [[sehdhr@ucdenver.edu|sehdhr@ucdenver.edu]].
  
-2. Apply for PSLF on your own. CU’s PSLF team will verify your employment. For the steps, visit [[http://www.cu.edu/employee-services/public-service-loan-forgiveness|CU’s PSLF page ]] and scroll to the very bottom of the page. Select the + sign next to the heading titled **“Ready to sign up”** to expand that section. Follow the 4 steps listed there.+===== How do I complete PSLF (Public Service Loan Forgiveness) Forms =====
  
-IMPORTANT: Contact [[PSLF@cu.edu?subject=Public Service Loan Forgiveness|PSLF@cu.edu ]] to request employment verification. (**[[https://sehd.ucdenver.edu/impact/2024/02/28/how-to-complete-pslf-public-service-loan-forgiveness-forms-in-2024/|Please do not use the SEHDHR email as your point of contact, as we are not able to complete this verification.]]** )+As a CU employee, you may qualify for Public Service Loan Forgiveness (PSLF) — a program that incentivizes college graduates who work in the public sector. For full information please review this site: [[https://www.cu.edu/employee-services/public-service-loan-forgiveness|www.cu.edu/employee-services/public-service-loan-forgiveness ]] CU has two options to enroll in a PSLF program as of 2024: 1. SAVI Student loan forgiveness tool. There is a cost for this service, and it is not required. 2. Apply for PSLF on your own. CU’s PSLF team will verify your employment. For the steps, visit [[http://www.cu.edu/employee-services/public-service-loan-forgiveness|CU’s PSLF page ]] and scroll to the very bottom of the page. Select the + sign next to the heading titled “Ready to sign up” to expand that section. Follow the 4 steps listed there. IMPORTANT: Contact [[PSLF@cu.edu?subject=Public Service Loan Forgiveness|PSLF@cu.edu ]] to request employment verification. ([[https://sehd.ucdenver.edu/impact/2024/02/28/how-to-complete-pslf-public-service-loan-forgiveness-forms-in-2024/|Please do not use the SEHDHR email as your point of contact, as we are not authorized to complete PSLF verifications.]]** )
  
 With any questions, please reach out to [[PSLF@cu.edu?subject=Public Service Loan Forgiveness|PSLF@cu.edu ]] With any questions, please reach out to [[PSLF@cu.edu?subject=Public Service Loan Forgiveness|PSLF@cu.edu ]]
  
  
human/faq.1722281497.txt.gz · Last modified: by Kelley Patient