Differences

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--- human:faq [2025/05/08 16:11] – [How do I use the phone?] Kelley Patient
+++ human:faq [2025/07/23 21:42] (current) – [How do I update my name, sex, gender and other demographic info] Kelley Patient
@@ Line 10: / Line 10: @@
   * Fill out the [[https://ucdenverdata.formstack.com/forms/sehd_bio|SEHD Faculty and Staff Bio Request Form]].
+===== How do I update my name, sex, gender and other demographic info =====
+Please contact SEHD HR (sehdhr@ucdenver.edu) with questions or additional support on this topic. Thank you!
 ===== How do I get supplies for my office? =====
@@ Line 72: / Line 77: @@
   * Additional information regarding conference calls can be found in the phone training guide which is available through Ja'Net Hurt or the SEHD IT Team.
-**Phone/Voicemail Operation Guide** (available through Ja'Net Hurt or the SEHD IT Team)
+**Phone/Voicemail Operation Guide**  (available through Ja'Net Hurt or the SEHD IT Team)
   * Suggested voicemail greeting: //Hello! This is (your name), (your title) of the (office/program) at the CU Denver School of Education & Human Development. My normal office hours are (days, times). If you have reached this greeting during those hours, I am on the phone or away from my desk. Please leave a message that includes your name and phone number, and be assured that your call will be returned as soon as possible. If you need immediate assistance, please call (name and phone number). Thank you.//
@@ Line 79: / Line 84: @@
   * If you’d like to receive your voicemails as a wav file embedded in an email, submit a ticket request by emailing [[SEHDHelp@ucdenver.edu|SEHDHelp@ucdenver.edu]].
 ===== How do I send/receive mail? =====
@@ Line 107: / Line 111: @@
 **Eco Pass (Public Transportation-RTD buses and Light Rail)**
-  * The Eco Pass for RTD buses and Light Rail is going through some changes in 2020 - 2024.
+   * The Eco Pass for RTD buses and Light Rail has different agreements depending on the year.
-  * For the latest information on the RTD Eco-Pass, [[http://www.ahec.edu/for-campus-faculty-staff/parking-transportation-services/public-transit-rtd-and-alternative-transportation/|click here]] for general information and [[https://www.ahec.edu/services-departments/id-station/rtd-ecopass-for-faculty-and-staff|click here]] for Faculty & Staff ecopass information.
+  * For the latest information on the RTD Eco-Pass, [[https://www.ahec.edu/services-departments/id-station/rtd-ecopass-for-faculty-and-staff|click here]].
   * RTD's Trip Planner can be found on their website.
@@ Line 126: / Line 130: @@
   * There are also parking lots on campus (not limited to staff/faculty) where you can park for a daily fee. The daily fee lot closest to the Lawrence Street Center is the Tivoli Parking Garage located at the corner of 9th Street and Auraria Parkway. To view a campus parking map with all available lots and parking rates, visit: [[https://aurariacampus.edu/services-departments/parking/faculty-staff-parking-resources/|https://aurariacampus.edu/services-departments/parking/faculty-staff-parking-resources/]] .
   * Auraria Parking Services offers re-entry permits for faculty and staff that need to leave campus for job-related activities (i.e. meetings, classes, etc.) and return the same day. The permit allows you to pay once and park in the same lot on the same day with no additional charges. For more details or to purchase a parking passport, [[https://www.ahec.edu/for-campus-faculty-staff/parking-transportation-services/parking-options/passports/|visit here]] or contact the Parking & Transportation Services office at (303) 556-2000.
 ===== How do I sign up for benefits? =====
@@ Line 137: / Line 142: @@
 **Keys**
-  * Key requests should be made with
+   * Key requests should be made with SEHD Operations Manager Ja'Net Hurt (JaNet.Hurt@ucdenver.edu &
- <font 14px/inherit;;inherit;;inherit>the</font> Executive Assistant to the Dean, Ja'Net Hurt (JaNet.Hurt@ucdenver.edu &
+ <font 14px/inherit;;inherit;;inherit>LSC 1145). She will submit a key request form to Facilities Management for the necessary key(s) and within two-three business days after a request is submitted, keys may be picked up in Facilities Management on the 3rd floor of the Lawrence Street Center. Individuals must pick up their own keys and are required to present their campus employee identification card at the time of pick up.</font>   * Upon job change or separation from SEHD, individuals must return their keys to SEHD HR personnel during the checkout process. Lost keys should be reported to the Security Guard on duty on the 1st floor of the Lawrence Street Center. There is a fee of $100-$200 for unreturned/lost keys.
- <font 14px/inherit;;inherit;;inherit>LSC 1145). She will submit a key request form to Facilities Management for the necessary key(s) and within two-three business days after a request is submitted, keys may be picked up in Facilities Management on the 3rd floor of the Lawrence Street Center. Individuals must pick up their own keys and are required to present their campus employee identification card at the time of pick up.</font> * Upon termination of employment, individuals must return their keys to SEHD HR personnel during the checkout process. Lost keys should be reported to the Security Guard on duty on the 1st floor of the Lawrence Street Center. There is a fee of $100-$200 for unreturned/lost keys.
 **ID Card**
@@ Line 149: / Line 153: @@
 If you have a campus visitor who does not carry an ID badge: Departments, schools and colleges are expected to provide arrival guidance to their visitors and issue a visitor’s badge/sticker.
 ===== How do I submit leave requests? =====