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--- it:start [2020/04/18 18:26] – Brad Hinson
+++ it:start [2024/07/18 19:45] (current) – Brad Hinson
@@ Line 1: / Line 1: @@
-====== Information & Academic Technology ======
+====== Technology & Learning ======
-The SEHD Tech Team serves as your primary point of contact for the acquisition, installation, or repair of ANY/ALL technology and equipment housed within the SEHD. The team is your liaison with the University Office of Information Technology (OIT), CU Online, facilities, vendors, and partners connecting with SEHD systems. We consult and assist with digital teaching & learning; web & media services; employee computing & printing; and related support services.
+The Technology & Learning team provides service and support for Information Technology (IT) as well as digital teaching & learning.
-**Getting Help**
+The team coordinates the acquisition, installation, or repair of ANY/ALL technology for the SEHD - employees, classrooms, teams, grants, etc. We are your liaison with the Office of Information Technology (OIT), CU Facilities, and respective vendors/partners. Our IT service areas include web development, data management/security, facility design/maintenance, employee computing/printing, student computing/printing and related support services. We operate **[[SEHDHELP@UCDENVER.EDU|SEHDHELP@UCDENVER.EDU]] **to track and process all of your tech needs - drop us a line if you have tech questions, problems, or requests.
-Send all requests to <SEHDHELP@UCDENVER.EDU>, call 303-315-6350 or come see us in LSC724. Sorry, no house-calls. We cannot help with personal property (home computers, networks, or equipment) or university property that is not on-site.
+We also assists with digital teaching and learning in the SEHD. We consult on the development of accessible online learning materials such as Canvas courses and media production. We lead and coordinate student assistants via the **[[http://learning agency.co|Learning Agency]]** - a for-hire learning design and technology student-team. The **Agency** is as an extension of the SEHD's Learning Design & Technology MA program.
-**Equipment Checkout <sehdhelp@ucdenver.edu>**
+**Technology & Learning Team**
-You may check-out data projectors, tablets, web-cams, and audio/video equipment for conferences or special-events. Checkout timeframes are generally short-term (1 - 2 weeks).
+   * Brad Hinson, Director
+  * Matt Mitchell, Web & Data Services
+  * Dan Aldrich, User Computing & Classroom Technology
+  * Rosanna Miiller-Salas, Instructional Design, Learning Agency, & Accessibility
+  * Paul Zastrocky, IT Support & Instructional Support Services
-**Technology Purchasing & Selection**
+----
-All technology derived via employment at the university, is property of the university. This includes items purchased with professional development (PD) funds, grant funds or contracts with external funding sources.
+===== Technology Support Services =====
-* All technology purchases must be approved and made via the SEHD Tech Team.\\
+**Help and/or Training **
-* All technology purchases are considered university property and will be inventoried, tagged, updated, tracked and returned to the university upon request.\\
-* No more than 3 computing devices (desktops/laptops/tablets) may be attributed to one individual in the tech inventory.\\
-* Technology for the home office is not supported or funded. Mobile technology may be supported and funded. No to home printers, scanners, monitors, etc. Yes to tablets, laptops, cameras, etc.\\
-* Use of any university technology is mandated to follow appropriate-use as defined by law and [[https://goo.gl/7lSbdf|university policy.]]
-\\
+Send requests to **[[SEHDHELP@UCDENVER.EDU|SEHDHELP@UCDENVER.EDU]]**, call 303-315-6350, or come see us in LSC724. Sorry, no house-calls. We cannot help with personal property (home computers, networks, or equipment) or university property that is not on-site.
-**Employee Computing**
-Full time employees are provided a baseline computer and software setup at the point of hire with options for Mac or Windows; desktop or laptop with an SEHD investment at the going-market-rate. The university maintains formal agreements with hardware/software vendors as well as specific hardware/software configurations that guide technology purchasing and selection. Costs or configurations that exceed the going-market-rate can be accommodated with program/department/PD funds and approval from the employee’s program/department.
+**Equipment Checkout **
-Employee computers are on a replacement cycle of approximately 4 years, as resources allow. Costs or configurations that exceed the going-market-rate can be accommodated with program/department/PD funds and approval from the employee’s program/department. Additional devices purchased with professional development funds, program funds, grant monies, or other sources outside of the SEHD Tech Team are not on the replacement cycle.
+Faculty may check-out data projectors, tablets, web-cams, and audio/video equipment for conferences or special-events. Checkout timeframes are generally short-term (1 - 2 weeks).
-Desktop computers are required to remain on-site within the SEHD. If you need to be mobile, request a laptop. The SEHD Tech Team will work with employees and programs on exceptions, configurations, peripherals, adaptations, funding, installation, and etc.
+**Technology Purchasing**
-**Printing**
+  * All technology purchases must be approved and processed via the SEHD Technology & Learning Team.
+  * Hardware is purchased by the team via the CU Marketplace with approved vendors - Dell, Apple, etc.
+  * Software purchases require consultation and approval with (a) the SEHD Technology & Learning Team, (b) OIT Risk and Compliance (RAC), and © the Procurement Service Center (PSC). Each entity will review and approve/deny a software purchase request, an the processes can take 3 to 6 weeks. The SEHD Technology & Learning Team will guide/lead the processes with the various parties.
+  * Reimbursements for personal technology purchases are not allowed, unless pre-approved by SEHD Finance and/or SEHD Technology & Learning.
+  * All technology purchases are considered university property and will be inventoried, tagged, updated, tracked and returned to the university upon request.
+  * Use of any university technology is mandated to follow appropriate-use as defined by law and [[https://goo.gl/7lSbdf|university policy.]]
-Network copiers/printers are provided in common areas throughout the SEHD. You must use a program-code to make copies - charges will be billed to your program. Repair and supplies are provided for network copier/printers; this is a shared resources, please consume responsibly. We do not provide supplies or direct support for personal/office printers, but will assist with contracting repairs at the program’s cost.
+ \\ **Employee Computing**
+Full-time/permanent employees are provided a baseline laptop and software setup at the point of hire. Employees may opt for a Mac or Windows laptop within a budget allowance of $1800. This allocation may also purchase an external monitor and/or laptop dock. Costs or configurations that exceed the $1800 allowance can be accommodated with program/department/PD funds and approval from the employee’s program/department. We cover the first $1800, you cover the rest.
+Employee computer replacements are scheduled for every 4 years, as resources allow. Additional devices purchased with professional development funds, program funds, grant monies, or other sources outside of SEHD Technology & Learning are not on our replacement cycle.
+Laptop computers are preferred over desktop computers, for mobility and use in BYOD facilities. BYOD = Bring Your Own Device - classrooms/meeting rooms in which no computer is provided - plugin your laptop to use the room.
+**Employee Printing**
+Network copiers/printers are located on each floor of the SEHD. Printing and copying are billed to your program. You will be provided a program-code upon hire and the closest copier/printer will be pre-configured on your laptop. We do not provide supplies or direct support for personal/office printers.
+**Network Storage**
+  * **Individuals**  - Each CU employee an student are allocated 1 Terabyte (TB) of secure, personal storage via //**Microsoft OneDrive**//  . This is not a shared storage space - only the individual has access.
+  * **Workgroups**  - Teams may use //**Microsoft Teams**//  for collaboration, coordination, and file storage. Each Team has a respective file repository (upper-middle tab).
+  * **File Share**  (discontinued) - File storage for workgroups via the Q:\ or T:\ drives on SEHD computers is still active, but is phasing out. Microsoft Teams is the preferred and supported platform going forward.
+**Student Computing & Printing**
+  * 12 Student computers and a network printer are available in the Lawrence Street Center (LSC) Student Commons (Mac & PC),
+  * All tuition-paying students receive $35 per semester for printing, scanning, and copying needs. All SEHD students receive an additional $35 per semester for printing, scanning, and copying. Balances do not carry over from semester to semester. Students may print from any computer lab on campus, including in the LSC Student Commons.
 **Facilities **
@@ Line 40: / Line 64: @@
   * Classrooms (LSC600, LSC648, LSC700, LSC745, LSC1150)
   * Conference Rooms (LSC620, LSC1148)
-  * Counseling Lab (CPCE - Tivoli)
   * Open Computer Lab (7th Floor)
-  * Student Workroom (LSC703)
-  * Student Workroom (LSC708)
   * Community Room (LSC710)
-  * Learning Studio (LSC 1100)
+  * Digital Atelier (LSC 1100)
-  * Mobile Lab (laptop cart)
-**Technology Infrastructure & Services **
+----
-We provide support, service, and training on SEHD & CU systems.
+===== Core Systems =====
-**SEHD Systems**
-  * Cloudron/Blogs [[https://cloudron.io/|https://cloudron.io/]] (WordPress, Ghost, etc.)
-  * GoReact [[https://get.goreact.com/|https://get.goreact.com/]] (Video Discussion/Coaching)
-  * Hypothes.is [[https://web.hypothes.is/|https://web.hypothes.is/]] (Collaborative Reading/Discussion)
-  * SEHD Website [[http://www.ucdenver.edu/education|http://www.ucdenver.edu/education ]]
-  * SEHD Digital Signage
-  * SEHD IMPACT [[http://bit.ly/2vDtYOC|http://bit.ly/2vDtYOC]] (Employee Newsletter)
-  * Slack [[https://slack.com/|https://slack.com/]] (Team Collaboration)
-  * ShareFile [[https://sehd.sharefile.com/Authentication/Login|https://sehd.sharefile.com/]] (File Storage/Sharing)
-  * Wistia [[https://sehd.wistia.com|https://sehd.wistia.com]] (Video Streaming)
-**CU Systems**
-  * Camtasia [[https://www.techsmith.com/video-editor.html|https://www.techsmith.com/video-editor.html]] (Screen Recording / Presentation)
-  * Canvas [[http://ucdenver.instructure.com/|http://ucdenver.instructure.com]] (Online for-credit classes - Learning Management System)
-  * Canvas Open [[https://cuonlineopen.instructure.com/|https://cuonlineopen.instructure.com/]] (Online non-credit classes - Learning Management System)
-  * Formstack [[http://bit.ly/2vDCrBb|http://bit.ly/2vDCrBb]] (Forms & Data Management)
-  * Identity/Accounts: Username/Password Reset [[https://myaccount.ucdenver.edu/|https://myaccount.ucdenver.edu]]
-  * MS Office 365 [[http://bit.ly/cu-msoffice|http://bit.ly/cu-msoffice]]
-  * MS Outlook: Email/Calendars [[http://bit.ly/cu-email|http://bit.ly/cu-email]]
-  * MS OneDrive [[https://olucdenver-my.sharepoint.com/|https://olucdenver-my.sharepoint.com/]] (File Storage/Sharing)
-  * Qualtrics [[http://ucdenver.qualtrics.com/|http://ucdenver.qualtrics.com]] (Online Surveys)
-  * Remote Access (VPN) [[http://bit.ly/cu-vpn|http://bit.ly/cu-vpn]]
-  * Techsmith Relay [[https://ucdenver.techsmithrelay.com/|https://ucdenver.techsmithrelay.com/]] (Video Storage / Discussion / Sharing)
-  * UCD Access: Employee Portal [[https://goo.gl/o8odQA|https://goo.gl/o8odQA]]
-  * Voicemail/Unified Messaging [[http://bit.ly/cu-voicemail|http://bit.ly/cu-voicemail]]
-  * Zoom [[https://ucdenver.zoom.us/|https://ucdenver.zoom.us/]] (Web Video Conferencing)
-**Network Storage**
-File storage for workgroups and teams is available via the P:\ or Q:\ or T:\ drives from any SEHD computer. Files stored here are (a) backed up each weeknight; thus they can be recovered; (b) accessible from any SEHD computer; and © virus-scanned regularly. Files not stored here have less “technical-calamity” insurance.
+  * [[SEHDHELP@UCDENVER.EDU|SEHDHELP@UCDENVER.EDU]] (help with all of the above and below)
+  * Adobe Acrobat Pro (pdf document editing)
+  * [[https://www.ucdenver.edu/offices/office-of-information-technology/tools-services/adobe-for-cu-denver-faculty-and-staff|Adobe Creative Cloud]] (media production)
+  * [[http://ucdenver.instructure.com|Canvas]] (online classes)
+  * [[http://sehd.instructure.com|SEHD Canvas]] (online classes w external guests)
+  * [[https://web.hypothes.is|Hypothes.is]] - Canvas integration (instrucitonal annotation)
+  * [[https://www.panopto.com|Panopto]] - Canvas Integration (instructional video)
+  * [[http://bit.ly/2vDCrBb|Formstack]] (Forms & Data Management)
+  * [[https://myaccount.ucdenver.edu|Identity/Accounts]] (Username/Password Reset)
+  *  [[http://bit.ly/cu-msoffice|MS Office 365]]
+      * MS Word, Excel, Powerpoint, Outlook (productivity)
+      * MS OneDrive (Personal File Storage)
+      * MS Teams (Collaboration / Team File Storage)
+  * [[http://bit.ly/cu-vpn|Remote Access]] (VPN)
+  * [[https://ucdenver.zoom.us/|Zoom]] (Web Video Conferencing)
-  * P drive Your personal file storage (10GB limit)
+----
-  * Q drive SEHD shared file storage
-  * T drive Grants & projects shared file storage
-**Exceptions**
+===== Exceptions =====
-Unique circumstances sometimes present exceptions to policies & procedures. Submit exception requests to the Assistant Dean of Digital Learning & Technology  ([[http://brad.hinson@ucdenver.edu|brad.hinson@ucdenver.edu]]) with your respective Associate Dean or supervisor cc’d.
+Unique circumstances sometimes present exceptions to policies & procedures. Submit exception requests to the Assistant Dean of Digital Learning & Technology ([[http://brad.hinson@ucdenver.edu|brad.hinson@ucdenver.edu]]) with your respective Associate Dean or supervisor cc’d.