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it:start [2020/04/18 20:37] – Brad Hinsonit:start [2024/07/18 19:45] (current) – Brad Hinson
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-====== Information & Learning Technologies ======+====== Technology & Learning ======
  
-The Information & Learning Technologies (ILT) team has two service areas and teams: the **Tech Team** and the **Digital Learning Team**.+The Technology & Learning team provides service and support for Information Technology (IT) as well as digital teaching & learning.
  
-The **Tech Team** focuses primarily on Information Technology (IT) infrastructure, facilities, services, and support. The Tech Team consults and assists with the acquisition, installation, or repair of ANY/ALL technology and equipment housed within the SEHD. The team is a liaison with the University Office of Information Technology (OIT), CU facilities, and respective vendors/partners needing to integrate with SEHD systems. We consult and assist with web development, automation/workflow, facility design/maintenance, employee computing/printing, student computing/printing and related support services.+The team coordinates the acquisition, installation, or repair of ANY/ALL technology for the SEHD - employees, classrooms, teams, grants, etc. We are your liaison with the Office of Information Technology (OIT), CU Facilities, and respective vendors/partners. Our IT service areas include web development, data management/security, facility design/maintenance, employee computing/printing, student computing/printing and related support services. We operate **[[SEHDHELP@UCDENVER.EDU|SEHDHELP@UCDENVER.EDU]] **to track and process all of your tech needs - drop us a line if you have tech questions, problems, or requests.
  
-The **Digital Learning Team** focuses primarily on digital teaching and learning; platforms, pedagogies, designs, and projects. The Digital Learning Team consults and assists with the development of digital courses, programs, and faculty; incorporating technology training, support, and development of digitally enhanced teaching. This team is a liason with the CU Office of Digital Education (ODE), the Center for Excellence in Teaching & Learning (CETL), ThinqStudio, and the Learning, Educational Technology, Teaching, and Scholarship Committee (LETTS). This team also works closely with the SEHD's Learning Design & Technology (LDT) program, and provides leadership and guidance for the **LDT Student Agency**.+We also assists with digital teaching and learning in the SEHD. We consult on the development of accessible online learning materials such as Canvas courses and media production. We lead and coordinate student assistants via the **[[http://learning agency.co|Learning Agency]]** - a for-hire learning design and technology student-team. The **Agency** is as an extension of the SEHD's Learning Design & Technology MA program.
  
-The **LDT Student Agency** is a creative and technical student-team operating as an extension of the SEHD's Learning Design & Technology MA program. LDT students are invited to work in the agency as ad-hoc learning designers, educational technologists, and consultants. Students are for-hire inside and outside of the university as a student practicum.+**Technology & Learning Team**
  
-Personnel +   * Brad Hinson, Director 
- +  * Matt Mitchell, Web & Data Services 
-  * Brad Hinson, Tech Team / Digital Learning Team (Lead) / LDT Student Agency (Lead) +  * Dan Aldrich, User Computing & Classroom Technology 
-  * Theo Zion, Tech Team (Lead) / Faciltiies / Employee & Student Computing / Help Desk +  * Rosanna Miiller-Salas, Instructional Design, Learning Agency, & Accessibility 
-  * Matt Mitchell, Tech Team / Web Development & Services / Cloud Infrastructure / Data Security +  * Paul Zastrocky, IT Support & Instructional Support Services
-  * Rosanna Miiller-Salas, Digital Learning Team / LDT Student Agency +
-  * Paul Zastrocky, Digital Learning Team / LDT Student Agency+
  
 ---- ----
  
-===== Services  =====+===== Technology Support Services =====
  
-**Getting Help**+**Help and/or Training **
  
-Send all requests to <SEHDHELP@UCDENVER.EDU>, call 303-315-6350 or come see us in LSC724. Sorry, no house-calls. We cannot help with personal property (home computers, networks, or equipment) or university property that is not on-site.+Send requests to **[[SEHDHELP@UCDENVER.EDU|SEHDHELP@UCDENVER.EDU]]**, call 303-315-6350, or come see us in LSC724. Sorry, no house-calls. We cannot help with personal property (home computers, networks, or equipment) or university property that is not on-site.
  
 **Equipment Checkout ** **Equipment Checkout **
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 Faculty may check-out data projectors, tablets, web-cams, and audio/video equipment for conferences or special-events. Checkout timeframes are generally short-term (1 - 2 weeks). Faculty may check-out data projectors, tablets, web-cams, and audio/video equipment for conferences or special-events. Checkout timeframes are generally short-term (1 - 2 weeks).
  
-**Technology Purchasing & Selection**+**Technology Purchasing**
  
-All technology derived via employment at the university, is property of the university. This includes items purchased with professional development (PD) funds, grant funds or contracts with external funding sources.+  * All technology purchases must be approved and processed via the SEHD Technology & Learning Team. 
 +  * Hardware is purchased by the team via the CU Marketplace with approved vendors - Dell, Apple, etc. 
 +  * Software purchases require consultation and approval with (a) the SEHD Technology & Learning Team, (b) OIT Risk and Compliance (RAC), and © the Procurement Service Center (PSC). Each entity will review and approve/deny a software purchase request, an the processes can take 3 to 6 weeks. The SEHD Technology & Learning Team will guide/lead the processes with the various parties. 
 +  * Reimbursements for personal technology purchases are not allowed, unless pre-approved by SEHD Finance and/or SEHD Technology & Learning. 
 +  * All technology purchases are considered university property and will be inventoried, tagged, updated, tracked and returned to the university upon request. 
 +  * Use of any university technology is mandated to follow appropriate-use as defined by law and [[https://goo.gl/7lSbdf|university policy.]]
  
-* All technology purchases must be approved and made via the SEHD Tech Team. \\ * All technology purchases are considered university property and will be inventoried, tagged, updated, tracked and returned to the university upon request. \\ * No more than 3 computing devices (desktops/laptops/tablets) may be attributed to one individual in the tech inventory. \\ * Technology for the home office is not supported or funded. Mobile technology may be supported and funded. No to home printers, scanners, monitors, etc. Yes to tablets, laptops, cameras, etc. \\ * Use of any university technology is mandated to follow appropriate-use as defined by law and [[https://goo.gl/7lSbdf|university policy.]]+ \\ **Employee Computing**
  
- \\ **Employee Computing & Printing **+Full-time/permanent employees are provided a baseline laptop and software setup at the point of hire. Employees may opt for a Mac or Windows laptop within a budget allowance of $1800. This allocation may also purchase an external monitor and/or laptop dock. Costs or configurations that exceed the $1800 allowance can be accommodated with program/department/PD funds and approval from the employee’s program/department. We cover the first $1800, you cover the rest.
  
-Full time employees are provided a baseline computer and software setup at the point of hire with options for Mac or Windows; desktop or laptop with an SEHD investment at the going-market-rate. The university maintains formal agreements with hardware/software vendors as well as specific hardware/software configurations that guide technology purchasing and selection. Costs or configurations that exceed the going-market-rate can be accommodated with program/department/PD funds and approval from the employee’s program/department.+Employee computer replacements are scheduled for every 4 years, as resources allow. Additional devices purchased with professional development funds, program funds, grant monies, or other sources outside of SEHD Technology & Learning are not on our replacement cycle.
  
-Employee computers are on a replacement cycle of approximately 4 years, as resources allow. Costs or configurations that exceed the going-market-rate can be accommodated with program/department/PD funds and approval from the employee’s program/department. Additional devices purchased with professional development funds, program funds, grant monies, or other sources outside of the SEHD Tech Team are not on the replacement cycle.+Laptop computers are preferred over desktop computers, for mobility and use in BYOD facilities. BYOD = Bring Your Own Device - classrooms/meeting rooms in which no computer is provided - plugin your laptop to use the room.
  
-Desktop computers are required to remain on-site within the SEHD. If you need to be mobile, request a laptop. The SEHD Tech Team will work with employees and programs on exceptions, configurations, peripherals, adaptations, funding, installation, and etc.+**Employee Printing**
  
-Network copiers/printers are provided in common areas throughout the SEHD. You must use a program-code to make copies - charges will be billed to your program. Repair and supplies are provided for network copier/printers; this is a shared resources, please consume responsibly. We do not provide supplies or direct support for personal/office printers, but will assist with contracting repairs at the program’s cost.+Network copiers/printers are located on each floor of the SEHD. Printing and copying are billed to your program. You will be provided a program-code upon hire and the closest copier/printer will be pre-configured on your laptop. We do not provide supplies or direct support for personal/office printers.
  
 +**Network Storage**
 +
 +  * **Individuals**  - Each CU employee an student are allocated 1 Terabyte (TB) of secure, personal storage via //**Microsoft OneDrive**//  . This is not a shared storage space - only the individual has access.
 +  * **Workgroups**  - Teams may use //**Microsoft Teams**//  for collaboration, coordination, and file storage. Each Team has a respective file repository (upper-middle tab).
 +  * **File Share**  (discontinued) - File storage for workgroups via the Q:\ or T:\ drives on SEHD computers is still active, but is phasing out. Microsoft Teams is the preferred and supported platform going forward.
 **Student Computing & Printing** **Student Computing & Printing**
  
-  * 12 Student computers are available in the Lawrence Street Center (LSC) Student Commons (Mac & PC), +  * 12 Student computers and a network printer are available in the Lawrence Street Center (LSC) Student Commons (Mac & PC), 
-  * 12 Student computers are available in the Counseling Clinic, Tivoli (PC). +  * All tuition-paying students receive $35 per semester for printing, scanning, and copying needs. All SEHD students receive an additional $35 per semester for printing, scanning, and copying. Balances do not carry over from semester to semester. Students may print from any computer lab on campus, including in the LSC Student Commons.
-  * 20 laptops are available as a mobile-lab (PC) - faculty request. +
-  * All CU Students are provisioned $__  annually into a printing account.  The SEHD provisions an additional $___ annually to that account. Students may print from this account from any computer lab on campus, including in the LSC Student Commons. +
-  * 2 student workrooms/study rooms with flatscreen TVs are available in the LSC Student Commons.+
  
 **Facilities ** **Facilities **
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   * Classrooms (LSC600, LSC648, LSC700, LSC745, LSC1150)   * Classrooms (LSC600, LSC648, LSC700, LSC745, LSC1150)
   * Conference Rooms (LSC620, LSC1148)   * Conference Rooms (LSC620, LSC1148)
-  * Counseling Lab (CPCE - Tivoli) 
   * Open Computer Lab (7th Floor)   * Open Computer Lab (7th Floor)
-  * Student Workroom (LSC703) 
-  * Student Workroom (LSC708) 
   * Community Room (LSC710)   * Community Room (LSC710)
-  * Learning Studio (LSC 1100) +  * Digital Atelier (LSC 1100)
-  * Mobile Lab (laptop cart)+
  
-=====   Systems   =====+----
  
-We provide support, service, and training on SEHD & CU systems.+===== Core Systems =====
  
-**SEHD Systems**+  * [[SEHDHELP@UCDENVER.EDU|SEHDHELP@UCDENVER.EDU]] (help with all of the above and below) 
 +  * Adobe Acrobat Pro (pdf document editing) 
 +  * [[https://www.ucdenver.edu/offices/office-of-information-technology/tools-services/adobe-for-cu-denver-faculty-and-staff|Adobe Creative Cloud]] (media production) 
 +  * [[http://ucdenver.instructure.com|Canvas]] (online classes) 
 +  * [[http://sehd.instructure.com|SEHD Canvas]] (online classes w external guests) 
 +  * [[https://web.hypothes.is|Hypothes.is]] - Canvas integration (instrucitonal annotation) 
 +  * [[https://www.panopto.com|Panopto]] - Canvas Integration (instructional video) 
 +  * [[http://bit.ly/2vDCrBb|Formstack]] (Forms & Data Management) 
 +  * [[https://myaccount.ucdenver.edu|Identity/Accounts]] (Username/Password Reset) 
 +  *  [[http://bit.ly/cu-msoffice|MS Office 365]] 
 +      * MS Word, Excel, Powerpoint, Outlook (productivity) 
 +      * MS OneDrive (Personal File Storage) 
 +      * MS Teams (Collaboration / Team File Storage) 
 +  * [[http://bit.ly/cu-vpn|Remote Access]] (VPN) 
 +  * [[https://ucdenver.zoom.us/|Zoom]] (Web Video Conferencing)
  
-  * Cloudron/Blogs [[https://cloudron.io/|https://cloudron.io/]] (WordPress, Ghost, etc.) +----
-  * GoReact [[https://get.goreact.com/|https://get.goreact.com/]] (Video Discussion/Coaching) +
-  * Hypothes.is [[https://web.hypothes.is/|https://web.hypothes.is/]] (Collaborative Reading/Discussion) +
-  * SEHD Website [[http://www.ucdenver.edu/education|http://www.ucdenver.edu/education ]] +
-  * SEHD Digital Signage +
-  * SEHD IMPACT [[http://bit.ly/2vDtYOC|http://bit.ly/2vDtYOC]] (Employee Newsletter) +
-  * Slack [[https://slack.com/|https://slack.com/]] (Team Collaboration) +
-  * ShareFile [[https://sehd.sharefile.com/Authentication/Login|https://sehd.sharefile.com/]] (File Storage/Sharing) +
-  * Wistia [[https://sehd.wistia.com|https://sehd.wistia.com]] (Video Streaming) +
- +
-**CU Systems** +
- +
-  * Camtasia [[https://www.techsmith.com/video-editor.html|https://www.techsmith.com/video-editor.html]] (Screen Recording / Presentation) +
-  * Canvas [[http://ucdenver.instructure.com/|http://ucdenver.instructure.com]] (Online for-credit classes - Learning Management System) +
-  * Canvas Open [[https://cuonlineopen.instructure.com/|https://cuonlineopen.instructure.com/]] (Online non-credit classes - Learning Management System) +
-  * Formstack [[http://bit.ly/2vDCrBb|http://bit.ly/2vDCrBb]] (Forms & Data Management) +
-  * Identity/Accounts: Username/Password Reset [[https://myaccount.ucdenver.edu/|https://myaccount.ucdenver.edu]] +
-  * MS Office 365 [[http://bit.ly/cu-msoffice|http://bit.ly/cu-msoffice]] +
-  * MS Outlook: Email/Calendars [[http://bit.ly/cu-email|http://bit.ly/cu-email]] +
-  * MS OneDrive [[https://olucdenver-my.sharepoint.com/|https://olucdenver-my.sharepoint.com/]] (File Storage/Sharing) +
-  * Qualtrics [[http://ucdenver.qualtrics.com/|http://ucdenver.qualtrics.com]] (Online Surveys) +
-  * Remote Access (VPN) [[http://bit.ly/cu-vpn|http://bit.ly/cu-vpn]] +
-  * Techsmith Relay [[https://ucdenver.techsmithrelay.com/|https://ucdenver.techsmithrelay.com/]] (Video Storage / Discussion / Sharing) +
-  * UCD Access: Employee Portal [[https://goo.gl/o8odQA|https://goo.gl/o8odQA]] +
-  * Voicemail/Unified Messaging [[http://bit.ly/cu-voicemail|http://bit.ly/cu-voicemail]] +
-  * Zoom [[https://ucdenver.zoom.us/|https://ucdenver.zoom.us/]] (Web Video Conferencing) +
- +
-**Network Storage** +
- +
-File storage for workgroups and teams is available via the P:\ or Q:\ or T:\ drives from any SEHD computer. Files stored here are (a) backed up each weeknight; thus they can be recovered; (b) accessible from any SEHD computer; and © virus-scanned regularly. Files not stored here have less “technical-calamity” insurance. +
- +
-  * P drive Your personal file storage (10GB limit) +
-  * Q drive SEHD shared file storage +
-  * T drive Grants & projects shared file storage+
  
-=====   Exceptions   =====+===== Exceptions =====
  
 Unique circumstances sometimes present exceptions to policies & procedures. Submit exception requests to the Assistant Dean of Digital Learning & Technology ([[http://brad.hinson@ucdenver.edu|brad.hinson@ucdenver.edu]]) with your respective Associate Dean or supervisor cc’d. Unique circumstances sometimes present exceptions to policies & procedures. Submit exception requests to the Assistant Dean of Digital Learning & Technology ([[http://brad.hinson@ucdenver.edu|brad.hinson@ucdenver.edu]]) with your respective Associate Dean or supervisor cc’d.
  
  
it/start.1587242267.txt.gz · Last modified: by Brad Hinson