SEHD Wiki

A source for policies, procedures, handbooks and other resources from the School of Education and Human Development

User Tools

Site Tools

You are here: Welcome to the SEHD Wiki! » Information & Learning Technologies
it:start

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Next revision		Previous revision
it:start [2020/02/24 20:11] – created Matt Mitchellit:start [2020/04/19 00:50] (current) – Brad Hinson
Line 1: Line 1:
-====== Information & Academic Technology ======+====== Information & Learning Technologies ======
  
-The SEHD Tech Team serves as your primary point of contact for the acquisition, installation, or repair of ANY/ALL technology and equipment housed within the SEHD. The team is your liaison with the University Office of Information Technology (OIT), CU Online, facilities, vendors, and partners connecting with SEHD systems. We consult and assist with digital teaching & learning; web & media services; employee computing & printing; and related support services.+The Information & Learning Technologies (ILT) team has two service areas and teams: the **Tech Team** and the **Digital Learning Team**.
  
-**Getting Help**+The **Tech Team** focuses primarily on Information Technology (IT) infrastructure, facilities, services, and support. The Tech Team consults and assists with the acquisition, installation, or repair of ANY/ALL technology and equipment housed within the SEHD. The team is a liaison with the University Office of Information Technology (OIT), CU facilities, and respective vendors/partners needing to integrate with SEHD systems. We consult and assist with web development, automation/workflow, facility design/maintenance, employee computing/printing, student computing/printing and related support services.
  
-Send all requests to <SEHDHELP@UCDENVER.EDU>, call 303-315-6350 or come see us in LSC724. Sorry, no house-calls. We cannot help with personal property (home computers, networks, or equipment) or university property that is not on-site.+The **Digital Learning Team** focuses primarily on digital teaching and learning; platforms, pedagogies, designs, and projects. The Digital Learning Team consults and assists with the development of digital courses, programs, and faculty; incorporating technology training, support, and development of digitally enhanced teaching. This team is a liason with the CU Office of Digital Education (ODE), the Center for Excellence in Teaching & Learning (CETL), ThinqStudio, and the Learning, Educational Technology, Teaching, and Scholarship Committee (LETTS). This team also works closely with the SEHD's Learning Design & Technology (LDT) program, and provides leadership and guidance for the **LDT Student Agency**.
  
-**Equipment Checkout <sehdhelp@ucdenver.edu>**+The **LDT Student Agency** is a creative and technical student-team operating as an extension of the SEHD's Learning Design & Technology MA program. LDT students are invited to work in the agency as ad-hoc learning designers, educational technologists, and consultants. Students are for-hire inside and outside of the university as a student practicum.
  
-You may check-out data projectors, tablets, web-cams, and audio/video equipment for conferences or special-events. Checkout timeframes are generally short-term (1 - 2 weeks).+**Tech Team**
  
-**Technology Purchasing & Selection**+   * Brad Hinson, Assistant Dean of Digital Learning & Technology 
 +  * Theo Zion, Infrastructure, Facilities & Support Services 
 +  * Matt Mitchell, Web Development & Systems Administration
  
-All technology derived via employment at the university, is property of the university. This includes items purchased with professional development (PD) funds, grant funds or contracts with external funding sources.+**Digital Learning Team**
  
-* All technology purchases must be approved and made via the SEHD Tech Team.\\ +  * Brad Hinson, Senior Instructor, Learning Design & Technology 
-* All technology purchases are considered university property and will be inventoried, tagged, updated, tracked and returned to the university upon request.\\ +  * Rosanna Miiller-Salas, Instructional Design & Project Management (PT) 
-* No more than 3 computing devices (desktops/laptops/tablets) may be attributed to one individual in the tech inventory.\\ +  * Paul Zastrocky, Instructional Design & Media Production
-* Technology for the home office is not supported or funded. Mobile technology may be supported and funded. No to home printers, scanners, monitors, etc. Yes to tablets, laptops, cameras, etc.\\ +
-* Use of any university technology is mandated to follow appropriate-use as defined by law and [[https://goo.gl/7lSbdf|university policy.]]+
  
-\\\\ +----
-**Employee Computing**+
  
-Full time employees are provided a baseline computer and software setup at the point of hire with options for Mac or Windows; desktop or laptop with an SEHD investment at the going-market-rate. The university maintains formal agreements with hardware/software vendors as well as specific hardware/software configurations that guide technology purchasing and selection. Costs or configurations that exceed the going-market-rate can be accommodated with program/department/PD funds and approval from the employee’s program/department.+===== Technology & Support Services =====
  
-Employee computers are on a replacement cycle of approximately 4 years, as resources allow. Costs or configurations that exceed the going-market-rate can be accommodated with program/department/PD funds and approval from the employee’s program/department. Additional devices purchased with professional development funds, program funds, grant monies, or other sources outside of the SEHD Tech Team are not on the replacement cycle.+**Help and/or Training **
  
-Desktop computers are required to remain on-site within the SEHD. If you need to be mobile, request a laptop. The SEHD Tech Team will work with employees and programs on exceptions, configurations, peripherals, adaptations, funding, installation, and etc.+Browse the [[https://guides.cu.studio/|bitguides]] for a start.
  
-**Printing**+Send direct requests to <SEHDHELP@UCDENVER.EDU>, call 303-315-6350 or come see us in LSC724. Sorry, no house-calls. We cannot help with personal property (home computers, networks, or equipment) or university property that is not on-site.
  
-Network copiers/printers are provided in common areas throughout the SEHD. You must use a program-code to make copies - charges will be billed to your program. Repair and supplies are provided for network copier/printers; this is a shared resources, please consume responsibly. We do not provide supplies or direct support for personal/office printers, but will assist with contracting repairs at the program’s cost.+**Equipment Checkout **
  
-**Smart Rooms**+Faculty may check-out data projectors, tablets, web-cams, and audio/video equipment for conferences or special-events. Checkout timeframes are generally short-term (1 - 2 weeks).
  
-All classrooms and conference rooms have standard smart room components, including a data projector, computer, and laptop input (minimum). Additional equipment is available in some rooms or available for check-out. Use your University username/pass to login to smart room computers.+**Technology Purchasing & Selection**
  
-* Classrooms (LSC600, LSC648, LSC700, LSC745, LSC1150)\\ +All technology derived via employment at the university, is property of the university. This includes items purchased with professional development (PD) funds, grant funds or contracts with external funding sources.
-* Conference Rooms (LSC620, LSC1148)\\ +
-* Counseling Lab (CPCE - Tivoli)\\ +
-* Open Computer Lab (7th Floor)\\ +
-* Student Workroom (LSC703)\\ +
-* Student Workroom (LSC708)\\ +
-* Community Room (LSC710)\\ +
-* Learning Studio (pending – LSC 1100)\\ +
-* Mobile Lab (laptop cart)+
  
-**Web & Media Services**+  * All technology purchases must be approved and made via the SEHD Tech Team. 
 +  * All technology purchases are considered university property and will be inventoried, tagged, updated, tracked and returned to the university upon request. 
 +  * No more than 3 computing devices (desktops/laptops/tablets) may be attributed to one individual in the tech inventory. 
 +  * Technology for the home office is not supported or funded. Mobile technology may be supported and funded. No to home printers, scanners, monitors, etc. Yes to tablets, laptops, cameras, etc. 
 +  * Use of any university technology is mandated to follow appropriate-use as defined by law and [[https://goo.gl/7lSbdf|university policy.]]
  
-We provide consulting, development, and hosting of a variety of platforms via the university as well as systems custom to the SEHD.+ \\ **Employee Computing & Printing **
  
-* SEHD Website (SharePoint/Sitefinity) [[http://www.ucdenver.edu/education|http://www.ucdenver.edu/education ]]\\ +Full time employees are provided a baseline computer and software setup at the point of hire with options for Mac or Windows; desktop or laptop with an SEHD investment at the going-market-rate. The university maintains formal agreements with hardware/software vendors as well as specific hardware/software configurations that guide technology purchasing and selection. Costs or configurations that exceed the going-market-rate can be accommodated with program/department/PD funds and approval from the employee’s program/department.
-* SEHD Signage (WordPress/RiseVision) [[:http:bit.ly:2vdwbzv|http://bit.ly/2vDwBzV]] [[http://bit.ly/2vDwBzV%5D%C2%A0|http://bit.ly/2vDwBzV%5D%C2%A0]];+
  
-  * //Digital signage is currently located in the 7th floor lobby to the Learning Commons.// +Employee computers are on a replacement cycle of approximately 4 years, as resources allow. Costs or configurations that exceed the going-market-rate can be accommodated with program/department/PD funds and approval from the employee’s program/department. Additional devices purchased with professional development funds, program funds, grant monies, or other sources outside of the SEHD Tech Team are not on the replacement cycle.
-* SEHD IMPACT (WordPress) [[http://bit.ly/2vDtYOC|http://bit.ly/2vDtYOC]]+
  
-  * //The IMPACT is an employee newsletter and website for the SEHD. It includes news, guides, forms, and celebrations within the SEHD community.// +Desktop computers are required to remain on-site within the SEHD. If you need to be mobile, request a laptop. The SEHD Tech Team will work with employees and programs on exceptions, configurations, peripherals, adaptations, funding, installation, and etc.
-* SEHD SOURCE (Bepress) [[http://source.ucdenver.edu/|http://source.ucdenver.edu]]+
  
-  * //The SOURCE is a research repository that houses faculty profiles, publications and related materials. It serves as an information portal about SEHD Faculty and their public works.// +Network copiers/printers are provided in common areas throughout the SEHD. You must use a program-code to make copies - charges will be billed to your program. Repair and supplies are provided for network copier/printers; this is a shared resources, please consume responsibly. We do not provide supplies or direct support for personal/office printers, but will assist with contracting repairs at the program’s cost.
-* SEHD VIDEO (Wistia) [[https://sehd.wistia.com|https://sehd.wistia.com]]+
  
-  * //Wistia is a video streaming service for courses, projects and teams.// +**Network Storage**
-* Formstack (Forms & Data Management) [[http://bit.ly/2vDCrBb|http://bit.ly/2vDCrBb]]+
  
-  * //Formstack is a web form and workflow platform for securely collecting and processing data. // +File storage for workgroups and teams is available via the P:\ or Q:\ or T:\ drives from any SEHD computer. Files stored here are (a) backed up each weeknight; thus they can be recovered; (b) accessible from any SEHD computer; and © virus-scanned regularly. Files not stored here have less “technical-calamity” insurance.
-* Qualtrics (Online Surveys) [[http://ucdenver.qualtrics.com/|http://ucdenver.qualtrics.com]]+
  
-  * //Qualtrics is an online survey tool similar to Formstack. // +  * P drive Your personal file storage (10GB limit) 
-* Canvas [[http://ucdenver.instructure.com/|http://ucdenver.instructure.com]]+  * Q drive SEHD shared file storage 
 +  * T drive Grants & projects shared file storage
  
-  * //Canvas is the University’s online and blended learning platform. Courses and accounts are automatically created in Canvas for all courses, faculty, and students formally listed in the University class schedule via CU-SIS.// +**Student Computing & Printing**
-* Voicethread [[http://www.voicethread.com|http://www.voicethread.com]]+
  
-  * //Voicethread runs in or out of Canvas and allows class discussion using video, audio, graphics, or text.// +  * 12 Student computers are available in the Lawrence Street Center (LSC) Student Commons (Mac & PC), 
-* WordPress Multisite+  * 12 Student computers are available in the Counseling Clinic, Tivoli (PC). 
 +  * 20 laptops are available as a mobile-lab (PC) - faculty request. 
 +  * All tuition-paying students receive $35 per semester for printing, scanning, and copying needs. All SEHD students receive an additional $35 per semester for printing, scanning, and copying. Balances do not carry over from semester to semester. Students may print from any computer lab on campus, including in the LSC Student Commons and the Counseling Lab. 
 +  * 2 student workrooms/study rooms with flatscreen TVs are available in the LSC Student Commons.
  
-  * //SEHD hosts a number of micro-sites and project-sites using WordPress.// +**Facilities **
-* Zoom (Web Video Conferencing) [[http://ucdenver.zoom.us/|http://ucdenver.zoom.us]]+
  
-  * //Zoom runs in or out of Canvas. All employees and students are allocated a Zoom Pro account, which allows for web based video conferencing with up to 20 participants at one time.// +All classrooms and conference rooms have standard smart room components, including a data projector, computer, cameras, and laptop input (minimum). Additional equipment is available in some rooms or available for check-out. Use your University username/pass to login to smart room computers.
-**Network Storage**+
  
-File storage for workgroups and teams is available via the P:\ or Q:\ or T:\ drives from any SEHD computer. Files stored here are (a) backed up each weeknight; thus they can be recovered; (b) accessible from any SEHD computer; and © virus-scanned regularly. Files not stored here have less “technical-calamity” insurance.+  * Classrooms (LSC600, LSC648, LSC700, LSC745, LSC1150) 
 +  * Conference Rooms (LSC620, LSC1148) 
 +  * Counseling Lab (CPCE - Tivoli) 
 +  * Open Computer Lab (7th Floor) 
 +  * Student Workroom (LSC703) 
 +  * Student Workroom (LSC708) 
 +  * Community Room (LSC710) 
 +  * Learning Studio (LSC 1100) 
 +  * Mobile Lab (laptop cart) 
 + 
 +---- 
 + 
 +===== Systems ===== 
 + 
 +We provide support, service, and training on SEHD & CU systems. 
 + 
 +**SEHD Systems**
  
-* P drive Your personal file storage (10GB limit) \\ * Q drive SEHD shared file storage \\ * T drive Grants & projects shared file storage \\ * [[https://sehd.sharefile.com|SEHD Share]] Cloud storage & off-campus collaboration+  * Cloudron/Blogs [[https://cloudron.io/|https://cloudron.io/]] (WordPress, Ghost, etc.) 
 +  * GoReact [[https://get.goreact.com/|https://get.goreact.com/]] (Video Discussion/Coaching) 
 +  * Hypothes.is [[https://web.hypothes.is/|https://web.hypothes.is/]] (Collaborative Reading/Discussion) 
 +  * SEHD Website [[http://www.ucdenver.edu/education|http://www.ucdenver.edu/education ]] 
 +  * SEHD Digital Signage 
 +  * SEHD IMPACT [[http://bit.ly/2vDtYOC|http://bit.ly/2vDtYOC]] (Employee Newsletter) 
 +  * SEHD Wiki [[https://wiki.cu.studio/|https://wiki.cu.studio/]] (Employee Docs/Guides) 
 +  * Slack [[https://slack.com/|https://slack.com/]] (Team Collaboration) 
 +  * ShareFile [[https://sehd.sharefile.com/Authentication/Login|https://sehd.sharefile.com/]] (File Storage/Sharing) 
 +  * Wistia [[https://sehd.wistia.com|https://sehd.wistia.com]] (Video Streaming)
  
-**Additional Tools & Resources**+**CU Systems**
  
-* University Username/Password Reset [[https://myaccount.ucdenver.edu/|https://myaccount.ucdenver.edu]] \\ +  * Camtasia [[https://www.techsmith.com/video-editor.html|https://www.techsmith.com/video-editor.html]] (Screen Recording / Presentation) 
-* UCD Access: Employee Portal [[https://goo.gl/o8odQA|https://goo.gl/o8odQA]] \\ +  * Canvas [[http://ucdenver.instructure.com/|http://ucdenver.instructure.com]] (Online for-credit classes - Learning Management System) 
-* MS Office 365 [[http://bit.ly/cu-msoffice|http://bit.ly/cu-msoffice]] \\ +  * Canvas Open [[https://cuonlineopen.instructure.com/|https://cuonlineopen.instructure.com/]] (Online non-credit classes - Learning Management System) 
-* MS Outlook: Email/Calendars [[http://bit.ly/cu-email|http://bit.ly/cu-email]] \\ +  * Formstack [[http://bit.ly/2vDCrBb|http://bit.ly/2vDCrBb]] (Forms & Data Management) 
-* MS Outlook Web Access [[https://webmail.ucdenver.edu/|https://webmail.ucdenver.edu]] \\ +  * Identity/Accounts: Username/Password Reset [[https://myaccount.ucdenver.edu/|https://myaccount.ucdenver.edu]] 
-* Mobile Device Support [[http://bit.ly/2trDE2c|http://bit.ly/2trDE2c]] \\ +  * MS Office 365 [[http://bit.ly/cu-msoffice|http://bit.ly/cu-msoffice]] 
-* Voicemail/Unified Messaging [[http://bit.ly/cu-voicemail|http://bit.ly/cu-voicemail]]+  * MS Outlook: Email/Calendars [[http://bit.ly/cu-email|http://bit.ly/cu-email]] 
 +  * MS OneDrive [[https://olucdenver-my.sharepoint.com/|https://olucdenver-my.sharepoint.com/]] (File Storage/Sharing) 
 +  * Qualtrics [[http://ucdenver.qualtrics.com/|http://ucdenver.qualtrics.com]] (Online Surveys) 
 +  * Remote Access (VPN) [[http://bit.ly/cu-vpn|http://bit.ly/cu-vpn]] 
 +  * Techsmith Relay [[https://ucdenver.techsmithrelay.com/|https://ucdenver.techsmithrelay.com/]] (Video Storage / Discussion / Sharing) 
 +  * UCD Access: Employee Portal [[https://goo.gl/o8odQA|https://goo.gl/o8odQA]] 
 +  * Voicemail/Unified Messaging [[http://bit.ly/cu-voicemail|http://bit.ly/cu-voicemail]] 
 +  * Zoom [[https://ucdenver.zoom.us/|https://ucdenver.zoom.us/]] (Web Video Conferencing)
  
-  * //Unified messaging will send voicemail messages to your email account. On campus, call 5-6245. Off campus, call 303-315-6245. When you hear the greeting, hit the * key. You will be asked to enter your ID and password.// +----
-* Remote Access (VPN) [[http://bit.ly/cu-vpn|http://bit.ly/cu-vpn]]+
  
-  * //A Virtual Private Network (VPN) is a network connection allows you to access resources such as email, network storage, etc., from outside the University network (off-campus). // +===== Exceptions =====
-**Exceptions**+
  
-Unique circumstances sometimes present exceptions to policies & procedures. Submit exception requests to the Assistant Dean of Information and Academic Technology (<brad.hinson@ucdenver.edu>) with your respective Associate Dean or supervisor cc’d.+Unique circumstances sometimes present exceptions to policies & procedures. Submit exception requests to the Assistant Dean of Digital Learning & Technology ([[http://brad.hinson@ucdenver.edu|brad.hinson@ucdenver.edu]]) with your respective Associate Dean or supervisor cc’d.
  
  
it/start.1582575064.txt.gz · Last modified: 2020/02/24 20:11 by Matt Mitchell