Differences

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--- it:start [2020/04/18 18:15] – Brad Hinson
+++ it:start [2020/04/19 00:50] (current) – Brad Hinson
@@ Line 1: / Line 1: @@
-====== Information & Academic Technology ======
+====== Information & Learning Technologies ======
-The SEHD Tech Team serves as your primary point of contact for the acquisition, installation, or repair of ANY/ALL technology and equipment housed within the SEHD. The team is your liaison with the University Office of Information Technology (OIT), CU Online, facilities, vendors, and partners connecting with SEHD systems. We consult and assist with digital teaching & learning; web & media services; employee computing & printing; and related support services.
+The Information & Learning Technologies (ILT) team has two service areas and teams: the **Tech Team** and the **Digital Learning Team**.
-**Getting Help**
+The **Tech Team** focuses primarily on Information Technology (IT) infrastructure, facilities, services, and support. The Tech Team consults and assists with the acquisition, installation, or repair of ANY/ALL technology and equipment housed within the SEHD. The team is a liaison with the University Office of Information Technology (OIT), CU facilities, and respective vendors/partners needing to integrate with SEHD systems. We consult and assist with web development, automation/workflow, facility design/maintenance, employee computing/printing, student computing/printing and related support services.
-Send all requests to <SEHDHELP@UCDENVER.EDU>, call 303-315-6350 or come see us in LSC724. Sorry, no house-calls. We cannot help with personal property (home computers, networks, or equipment) or university property that is not on-site.
+The **Digital Learning Team** focuses primarily on digital teaching and learning; platforms, pedagogies, designs, and projects. The Digital Learning Team consults and assists with the development of digital courses, programs, and faculty; incorporating technology training, support, and development of digitally enhanced teaching. This team is a liason with the CU Office of Digital Education (ODE), the Center for Excellence in Teaching & Learning (CETL), ThinqStudio, and the Learning, Educational Technology, Teaching, and Scholarship Committee (LETTS). This team also works closely with the SEHD's Learning Design & Technology (LDT) program, and provides leadership and guidance for the **LDT Student Agency**.
-**Equipment Checkout <sehdhelp@ucdenver.edu>**
+The **LDT Student Agency** is a creative and technical student-team operating as an extension of the SEHD's Learning Design & Technology MA program. LDT students are invited to work in the agency as ad-hoc learning designers, educational technologists, and consultants. Students are for-hire inside and outside of the university as a student practicum.
-You may check-out data projectors, tablets, web-cams, and audio/video equipment for conferences or special-events. Checkout timeframes are generally short-term (1 - 2 weeks).
+**Tech Team**
+   * Brad Hinson, Assistant Dean of Digital Learning & Technology
+  * Theo Zion, Infrastructure, Facilities & Support Services
+  * Matt Mitchell, Web Development & Systems Administration
+**Digital Learning Team**
+  * Brad Hinson, Senior Instructor, Learning Design & Technology
+  * Rosanna Miiller-Salas, Instructional Design & Project Management (PT)
+  * Paul Zastrocky, Instructional Design & Media Production
+----
+===== Technology & Support Services =====
+**Help and/or Training **
+Browse the [[https://guides.cu.studio/|bitguides]] for a start.
+Send direct requests to <SEHDHELP@UCDENVER.EDU>, call 303-315-6350 or come see us in LSC724. Sorry, no house-calls. We cannot help with personal property (home computers, networks, or equipment) or university property that is not on-site.
+**Equipment Checkout **
+Faculty may check-out data projectors, tablets, web-cams, and audio/video equipment for conferences or special-events. Checkout timeframes are generally short-term (1 - 2 weeks).
 **Technology Purchasing & Selection**
@@ Line 15: / Line 39: @@
 All technology derived via employment at the university, is property of the university. This includes items purchased with professional development (PD) funds, grant funds or contracts with external funding sources.
-* All technology purchases must be approved and made via the SEHD Tech Team.\\
+  * All technology purchases must be approved and made via the SEHD Tech Team.
-* All technology purchases are considered university property and will be inventoried, tagged, updated, tracked and returned to the university upon request.\\
+  * All technology purchases are considered university property and will be inventoried, tagged, updated, tracked and returned to the university upon request.
-* No more than 3 computing devices (desktops/laptops/tablets) may be attributed to one individual in the tech inventory.\\
+  * No more than 3 computing devices (desktops/laptops/tablets) may be attributed to one individual in the tech inventory.
-* Technology for the home office is not supported or funded. Mobile technology may be supported and funded. No to home printers, scanners, monitors, etc. Yes to tablets, laptops, cameras, etc.\\
+  * Technology for the home office is not supported or funded. Mobile technology may be supported and funded. No to home printers, scanners, monitors, etc. Yes to tablets, laptops, cameras, etc.
-* Use of any university technology is mandated to follow appropriate-use as defined by law and [[https://goo.gl/7lSbdf|university policy.]]
+  * Use of any university technology is mandated to follow appropriate-use as defined by law and [[https://goo.gl/7lSbdf|university policy.]]
-\\
+ \\ **Employee Computing & Printing **
-**Employee Computing**
 Full time employees are provided a baseline computer and software setup at the point of hire with options for Mac or Windows; desktop or laptop with an SEHD investment at the going-market-rate. The university maintains formal agreements with hardware/software vendors as well as specific hardware/software configurations that guide technology purchasing and selection. Costs or configurations that exceed the going-market-rate can be accommodated with program/department/PD funds and approval from the employee’s program/department.
@@ Line 29: / Line 52: @@
 Desktop computers are required to remain on-site within the SEHD. If you need to be mobile, request a laptop. The SEHD Tech Team will work with employees and programs on exceptions, configurations, peripherals, adaptations, funding, installation, and etc.
-**Printing**
 Network copiers/printers are provided in common areas throughout the SEHD. You must use a program-code to make copies - charges will be billed to your program. Repair and supplies are provided for network copier/printers; this is a shared resources, please consume responsibly. We do not provide supplies or direct support for personal/office printers, but will assist with contracting repairs at the program’s cost.
-**Smart Rooms**
+**Network Storage**
-All classrooms and conference rooms have standard smart room components, including a data projector, computer, and laptop input (minimum). Additional equipment is available in some rooms or available for check-out. Use your University username/pass to login to smart room computers.
+File storage for workgroups and teams is available via the P:\ or Q:\ or T:\ drives from any SEHD computer. Files stored here are (a) backed up each weeknight; thus they can be recovered; (b) accessible from any SEHD computer; and © virus-scanned regularly. Files not stored here have less “technical-calamity” insurance.
-* Classrooms (LSC600, LSC648, LSC700, LSC745, LSC1150)\\
+  * P drive Your personal file storage (10GB limit)
-* Conference Rooms (LSC620, LSC1148)\\
+  * Q drive SEHD shared file storage
-* Counseling Lab (CPCE - Tivoli)\\
+  * T drive Grants & projects shared file storage
-* Open Computer Lab (7th Floor)\\
-* Student Workroom (LSC703)\\
-* Student Workroom (LSC708)\\
-* Community Room (LSC710)\\
-* Learning Studio (pending – LSC 1100)\\
-* Mobile Lab (laptop cart)
-**Web & Media Services**
+**Student Computing & Printing**
-We provide consulting, development, and hosting of a variety of platforms via the university as well as systems custom to the SEHD.
+  * 12 Student computers are available in the Lawrence Street Center (LSC) Student Commons (Mac & PC),
+  * 12 Student computers are available in the Counseling Clinic, Tivoli (PC).
+  * 20 laptops are available as a mobile-lab (PC) - faculty request.
+  * All tuition-paying students receive $35 per semester for printing, scanning, and copying needs. All SEHD students receive an additional $35 per semester for printing, scanning, and copying. Balances do not carry over from semester to semester. Students may print from any computer lab on campus, including in the LSC Student Commons and the Counseling Lab.
+  * 2 student workrooms/study rooms with flatscreen TVs are available in the LSC Student Commons.
-SEHD Systems
+**Facilities **
+All classrooms and conference rooms have standard smart room components, including a data projector, computer, cameras, and laptop input (minimum). Additional equipment is available in some rooms or available for check-out. Use your University username/pass to login to smart room computers.
+  * Classrooms (LSC600, LSC648, LSC700, LSC745, LSC1150)
+  * Conference Rooms (LSC620, LSC1148)
+  * Counseling Lab (CPCE - Tivoli)
+  * Open Computer Lab (7th Floor)
+  * Student Workroom (LSC703)
+  * Student Workroom (LSC708)
+  * Community Room (LSC710)
+  * Learning Studio (LSC 1100)
+  * Mobile Lab (laptop cart)
+----
+===== Systems =====
+We provide support, service, and training on SEHD & CU systems.
+**SEHD Systems**
+  * Cloudron/Blogs [[https://cloudron.io/|https://cloudron.io/]] (WordPress, Ghost, etc.)
+  * GoReact [[https://get.goreact.com/|https://get.goreact.com/]] (Video Discussion/Coaching)
+  * Hypothes.is [[https://web.hypothes.is/|https://web.hypothes.is/]] (Collaborative Reading/Discussion)
   * SEHD Website [[http://www.ucdenver.edu/education|http://www.ucdenver.edu/education ]]
   * SEHD Digital Signage
   * SEHD IMPACT [[http://bit.ly/2vDtYOC|http://bit.ly/2vDtYOC]] (Employee Newsletter)
-  * Wistia [[https://sehd.wistia.com|https://sehd.wistia.com]] (Video Streaming)
+  * SEHD Wiki [[https://wiki.cu.studio/|https://wiki.cu.studio/]] (Employee Docs/Guides)
+  * Slack [[https://slack.com/|https://slack.com/]] (Team Collaboration)
   * ShareFile [[https://sehd.sharefile.com/Authentication/Login|https://sehd.sharefile.com/]] (File Storage/Sharing)
-  * GoReact [[https://get.goreact.com/|https://get.goreact.com/]] (Video Discussion/Coaching)
+  * Wistia [[https://sehd.wistia.com|https://sehd.wistia.com]] (Video Streaming)
-  * Cloudron/Blogs [[https://cloudron.io/|https://cloudron.io/]] (WordPress, Ghost, etc.)
-  * Slack [[https://slack.com/|https://slack.com/]] (Team Collaboration)
-CU Key Systems
+**CU Systems**
-  * Formstack [[http://bit.ly/2vDCrBb|http://bit.ly/2vDCrBb]] (Forms & Data Management)
+  * Camtasia [[https://www.techsmith.com/video-editor.html|https://www.techsmith.com/video-editor.html]] (Screen Recording / Presentation)
-  * Qualtrics [[http://ucdenver.qualtrics.com/|http://ucdenver.qualtrics.com]] (Online Surveys)
   * Canvas [[http://ucdenver.instructure.com/|http://ucdenver.instructure.com]] (Online for-credit classes - Learning Management System)
   * Canvas Open [[https://cuonlineopen.instructure.com/|https://cuonlineopen.instructure.com/]] (Online non-credit classes - Learning Management System)
-  * Zoom [[https://ucdenver.zoom.us/|https://ucdenver.zoom.us/]] (Web Video Conferencing)
+  * Formstack [[http://bit.ly/2vDCrBb|http://bit.ly/2vDCrBb]] (Forms & Data Management)
-  * Techsmith Relay [[https://ucdenver.techsmithrelay.com/|https://ucdenver.techsmithrelay.com/]] (Video Storage / Discussion / Sharing)
+  * Identity/Accounts: Username/Password Reset [[https://myaccount.ucdenver.edu/|https://myaccount.ucdenver.edu]]
-  * Camtasia [[https://www.techsmith.com/video-editor.html|https://www.techsmith.com/video-editor.html]] (Screen Recording / Presentation)
   * MS Office 365 [[http://bit.ly/cu-msoffice|http://bit.ly/cu-msoffice]]
   * MS Outlook: Email/Calendars [[http://bit.ly/cu-email|http://bit.ly/cu-email]]
   * MS OneDrive [[https://olucdenver-my.sharepoint.com/|https://olucdenver-my.sharepoint.com/]] (File Storage/Sharing)
+  * Qualtrics [[http://ucdenver.qualtrics.com/|http://ucdenver.qualtrics.com]] (Online Surveys)
   * Remote Access (VPN) [[http://bit.ly/cu-vpn|http://bit.ly/cu-vpn]]
+  * Techsmith Relay [[https://ucdenver.techsmithrelay.com/|https://ucdenver.techsmithrelay.com/]] (Video Storage / Discussion / Sharing)
+  * UCD Access: Employee Portal [[https://goo.gl/o8odQA|https://goo.gl/o8odQA]]
   * Voicemail/Unified Messaging [[http://bit.ly/cu-voicemail|http://bit.ly/cu-voicemail]]
-  * Identity/Accounts: Username/Password Reset [[https://myaccount.ucdenver.edu/|https://myaccount.ucdenver.edu]]
+  * Zoom [[https://ucdenver.zoom.us/|https://ucdenver.zoom.us/]] (Web Video Conferencing)
-**Network Storage**
-File storage for workgroups and teams is available via the P:\ or Q:\ or T:\ drives from any SEHD computer. Files stored here are (a) backed up each weeknight; thus they can be recovered; (b) accessible from any SEHD computer; and © virus-scanned regularly. Files not stored here have less “technical-calamity” insurance.
-* P drive Your personal file storage (10GB limit) \\ * Q drive SEHD shared file storage \\ * T drive Grants & projects shared file storage \\ * [[https://sehd.sharefile.com|SEHD Share]] Cloud storage & off-campus collaboration
-**Additional Tools & Resources**
-* University Username/Password Reset [[https://myaccount.ucdenver.edu/|https://myaccount.ucdenver.edu]] \\
+----
-* UCD Access: Employee Portal [[https://goo.gl/o8odQA|https://goo.gl/o8odQA]] \\
-**Exceptions**
+===== Exceptions =====
-Unique circumstances sometimes present exceptions to policies & procedures. Submit exception requests to the Assistant Dean of Information and Academic Technology (<brad.hinson@ucdenver.edu>) with your respective Associate Dean or supervisor cc’d.
+Unique circumstances sometimes present exceptions to policies & procedures. Submit exception requests to the Assistant Dean of Digital Learning & Technology ([[http://brad.hinson@ucdenver.edu|brad.hinson@ucdenver.edu]]) with your respective Associate Dean or supervisor cc’d.