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it:start [2020/04/18 20:37] – Brad Hinsonit:start [2020/04/19 00:50] (current) – Brad Hinson
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 The **LDT Student Agency** is a creative and technical student-team operating as an extension of the SEHD's Learning Design & Technology MA program. LDT students are invited to work in the agency as ad-hoc learning designers, educational technologists, and consultants. Students are for-hire inside and outside of the university as a student practicum. The **LDT Student Agency** is a creative and technical student-team operating as an extension of the SEHD's Learning Design & Technology MA program. LDT students are invited to work in the agency as ad-hoc learning designers, educational technologists, and consultants. Students are for-hire inside and outside of the university as a student practicum.
  
-Personnel+**Tech Team**
  
-  * Brad Hinson, Tech Team / Digital Learning Team (Lead) / LDT Student Agency (Lead) +   * Brad Hinson, Assistant Dean of Digital Learning & Technology 
-  * Theo Zion, Tech Team (Lead) / Faciltiies / Employee & Student Computing / Help Desk +  * Theo Zion, Infrastructure, Facilities & Support Services 
-  * Matt Mitchell, Tech Team / Web Development & Services / Cloud Infrastructure / Data Security +  * Matt Mitchell, Web Development & Systems Administration 
-  * Rosanna Miiller-Salas, Digital Learning Team / LDT Student Agency + 
-  * Paul Zastrocky, Digital Learning Team / LDT Student Agency+**Digital Learning Team** 
 + 
 +  * Brad Hinson, Senior Instructor, Learning Design & Technology 
 +  * Rosanna Miiller-Salas, Instructional Design & Project Management (PT) 
 +  * Paul Zastrocky, Instructional Design & Media Production
  
 ---- ----
  
-===== Services  =====+===== Technology & Support Services ===== 
 + 
 +**Help and/or Training **
  
-**Getting Help**+Browse the [[https://guides.cu.studio/|bitguides]] for a start.
  
-Send all requests to <SEHDHELP@UCDENVER.EDU>, call 303-315-6350 or come see us in LSC724. Sorry, no house-calls. We cannot help with personal property (home computers, networks, or equipment) or university property that is not on-site.+Send direct requests to <SEHDHELP@UCDENVER.EDU>, call 303-315-6350 or come see us in LSC724. Sorry, no house-calls. We cannot help with personal property (home computers, networks, or equipment) or university property that is not on-site.
  
 **Equipment Checkout ** **Equipment Checkout **
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 All technology derived via employment at the university, is property of the university. This includes items purchased with professional development (PD) funds, grant funds or contracts with external funding sources. All technology derived via employment at the university, is property of the university. This includes items purchased with professional development (PD) funds, grant funds or contracts with external funding sources.
  
-* All technology purchases must be approved and made via the SEHD Tech Team. \\ * All technology purchases are considered university property and will be inventoried, tagged, updated, tracked and returned to the university upon request. \\ * No more than 3 computing devices (desktops/laptops/tablets) may be attributed to one individual in the tech inventory. \\ * Technology for the home office is not supported or funded. Mobile technology may be supported and funded. No to home printers, scanners, monitors, etc. Yes to tablets, laptops, cameras, etc. \\ * Use of any university technology is mandated to follow appropriate-use as defined by law and [[https://goo.gl/7lSbdf|university policy.]]+  * All technology purchases must be approved and made via the SEHD Tech Team. 
 +  * All technology purchases are considered university property and will be inventoried, tagged, updated, tracked and returned to the university upon request. 
 +  * No more than 3 computing devices (desktops/laptops/tablets) may be attributed to one individual in the tech inventory. 
 +  * Technology for the home office is not supported or funded. Mobile technology may be supported and funded. No to home printers, scanners, monitors, etc. Yes to tablets, laptops, cameras, etc. 
 +  * Use of any university technology is mandated to follow appropriate-use as defined by law and [[https://goo.gl/7lSbdf|university policy.]]
  
  \\ **Employee Computing & Printing **  \\ **Employee Computing & Printing **
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 Network copiers/printers are provided in common areas throughout the SEHD. You must use a program-code to make copies - charges will be billed to your program. Repair and supplies are provided for network copier/printers; this is a shared resources, please consume responsibly. We do not provide supplies or direct support for personal/office printers, but will assist with contracting repairs at the program’s cost. Network copiers/printers are provided in common areas throughout the SEHD. You must use a program-code to make copies - charges will be billed to your program. Repair and supplies are provided for network copier/printers; this is a shared resources, please consume responsibly. We do not provide supplies or direct support for personal/office printers, but will assist with contracting repairs at the program’s cost.
 +
 +**Network Storage**
 +
 +File storage for workgroups and teams is available via the P:\ or Q:\ or T:\ drives from any SEHD computer. Files stored here are (a) backed up each weeknight; thus they can be recovered; (b) accessible from any SEHD computer; and © virus-scanned regularly. Files not stored here have less “technical-calamity” insurance.
 +
 +  * P drive Your personal file storage (10GB limit)
 +  * Q drive SEHD shared file storage
 +  * T drive Grants & projects shared file storage
  
 **Student Computing & Printing** **Student Computing & Printing**
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   * 12 Student computers are available in the Counseling Clinic, Tivoli (PC).   * 12 Student computers are available in the Counseling Clinic, Tivoli (PC).
   * 20 laptops are available as a mobile-lab (PC) - faculty request.   * 20 laptops are available as a mobile-lab (PC) - faculty request.
-  * All CU Students are provisioned $__  annually into a printing account.  The SEHD provisions an additional $___ annually to that account. Students may print from this account from any computer lab on campus, including in the LSC Student Commons.+  * All tuition-paying students receive $35 per semester for printing, scanning, and copying needs. All SEHD students receive an additional $35 per semester for printing, scanning, and copying. Balances do not carry over from semester to semester. Students may print from any computer lab on campus, including in the LSC Student Commons and the Counseling Lab.
   * 2 student workrooms/study rooms with flatscreen TVs are available in the LSC Student Commons.   * 2 student workrooms/study rooms with flatscreen TVs are available in the LSC Student Commons.
  
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   * Mobile Lab (laptop cart)   * Mobile Lab (laptop cart)
  
-=====   Systems   =====+---- 
 + 
 +===== Systems =====
  
 We provide support, service, and training on SEHD & CU systems. We provide support, service, and training on SEHD & CU systems.
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   * SEHD Digital Signage   * SEHD Digital Signage
   * SEHD IMPACT [[http://bit.ly/2vDtYOC|http://bit.ly/2vDtYOC]] (Employee Newsletter)   * SEHD IMPACT [[http://bit.ly/2vDtYOC|http://bit.ly/2vDtYOC]] (Employee Newsletter)
 +  * SEHD Wiki [[https://wiki.cu.studio/|https://wiki.cu.studio/]] (Employee Docs/Guides)
   * Slack [[https://slack.com/|https://slack.com/]] (Team Collaboration)   * Slack [[https://slack.com/|https://slack.com/]] (Team Collaboration)
   * ShareFile [[https://sehd.sharefile.com/Authentication/Login|https://sehd.sharefile.com/]] (File Storage/Sharing)   * ShareFile [[https://sehd.sharefile.com/Authentication/Login|https://sehd.sharefile.com/]] (File Storage/Sharing)
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   * Zoom [[https://ucdenver.zoom.us/|https://ucdenver.zoom.us/]] (Web Video Conferencing)   * Zoom [[https://ucdenver.zoom.us/|https://ucdenver.zoom.us/]] (Web Video Conferencing)
  
-**Network Storage** +----
- +
-File storage for workgroups and teams is available via the P:\ or Q:\ or T:\ drives from any SEHD computer. Files stored here are (a) backed up each weeknight; thus they can be recovered; (b) accessible from any SEHD computer; and © virus-scanned regularly. Files not stored here have less “technical-calamity” insurance. +
- +
-  * P drive Your personal file storage (10GB limit) +
-  * Q drive SEHD shared file storage +
-  * T drive Grants & projects shared file storage+
  
-=====   Exceptions   =====+===== Exceptions =====
  
 Unique circumstances sometimes present exceptions to policies & procedures. Submit exception requests to the Assistant Dean of Digital Learning & Technology ([[http://brad.hinson@ucdenver.edu|brad.hinson@ucdenver.edu]]) with your respective Associate Dean or supervisor cc’d. Unique circumstances sometimes present exceptions to policies & procedures. Submit exception requests to the Assistant Dean of Digital Learning & Technology ([[http://brad.hinson@ucdenver.edu|brad.hinson@ucdenver.edu]]) with your respective Associate Dean or supervisor cc’d.
  
  
it/start.1587242267.txt.gz · Last modified: 2020/04/18 20:37 by Brad Hinson